IT Support Specialist

Looking for a career packed with purpose, passion, and opportunity to make a positive impact? If so, we want YOU to join the GrapeTree bunch as an IT Support Specialist at our corporate office in Milford, Iowa - just miles away from the beautiful Iowa Great Lakes! We are looking for detail-oriented individuals who thrive in a fast pace & rewarding work environment. The IT Support Specialist ensures proper computer and technology operations so that end users can accomplish organizational tasks.  This includes receiving, prioritizing, documenting and actively resolving end user support requests.

 

Position Responsibilities

  • Install, test, monitor, upgrade, troubleshoot and repair computer systems, networks, and peripherals.

  • Set up equipment for employee use, performing or ensuring proper installation of operating systems and appropriate software.

  • Field incoming help requests from end users via both telephone and support tickets in a courteous manner.

  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.

  • Build rapport and elicit problem details from support customers.

  • Prioritize and schedule problems.  Escalate problems (when required) to the CEO or designated individual.

  • Refer major hardware or software problems or defective products to vendors or technicians for service.

  • Prepare evaluations of software or hardware and recommend improvements or upgrades.

  • Apply diagnostic utilities to aid in troubleshooting.

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

  • Test fixes to ensure problem has been resolved

Qualifications

  • High School Diploma or equivalent

  • Degree in computer science, information systems or a related subject preferred

  • Two years of experience in a related field

  • Knowledge of software frequently used, including but not limited to, Microsoft Office, Adobe, scanning software and Windows

  • Familiarity and comprehension of Internet capabilities

  • Demonstrable communication and organization skills

  • Knowledge of basic computer hardware.

  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.

  • Strong documentation skills

The Perks of Working for GrapeTree

  • Benefits begin first of the month following date of hire to include health insurance, vision/dental plan, short-term disability, flexible spending account, life insurance, 401k, paid time off (PTO), holiday pay, and your birthday is a paid day off

  • Casual dress code, 24/7 fitness center and ergonomic standing desks

  • Weekly pay

Award Winning | GrapeTree was recently ranked #3175 on the Inc5000 List of Fastest Growing Private Companies and #47 on the Staffing Industry Analyst List of Fastest Growing Healthcare Staffing Firms! 

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Milford, Iowa 51351
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