IT Support Specialist

TYPE OF JOB

Full-time

JOB LOCATION

On-site

WAGE

$19-24/hour + incentives

At GrapeTree Medical Staffing, we believe that people are the most important factor when it comes to building & maintaining a thriving, innovative company. Each day, our team members have the opportunity to make a lasting impact while building trusting relationships with the healthcare professionals and healthcare communities we serve. We are looking for passionate, hard-working individuals to not only join our growing bunch & outstanding company culture, but to also contribute to our mission – improving healthcare.


Are YOU ready to make an impact?


Position Overview

The IT Support Specialist position ensures proper computer and technology operations so that end users can accomplish organizational tasks. This includes design, implementation, and support of new technologies, as well as receiving, prioritizing, documenting and actively resolving end user support requests.


Job Location

  • Corporate office - Milford, Iowa


Wage

  • $19-$24/hour

  • Wage is based on experience

Position Responsibilities

  • Install, test, monitor, upgrade, troubleshoot and repair computer systems, networks, phone system and peripherals.

  • Set up equipment for employee use, performing or ensuring proper installation of operating systems and appropriate software.

  • Field incoming help requests from end users via both telephone and support tickets in a courteous manner.

  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.

  • Build rapport and elicit problem details from support customers.

  • Prioritize and schedule problems. Escalate problems (when required) to the VP of Systems and Innovation or designated individual.

  • Refer major hardware or software problems or defective products to vendors or technicians for service.

  • Prepare evaluations of software or hardware and recommend improvements or upgrades.

  • Apply diagnostic utilities to aid in troubleshooting.

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

  • Test fixes to ensure problem has been adequately resolved.

  • Perform post resolution follow-ups to help requests.

  • Develop help sheets and knowledge base articles for end users.

  • Conduct office automation feasibility studies, including workflow analysis, space design and cost comparison analysis.

  • Assist and maintain phone system programming as needed.

  • Perform related duties consistent with the scope and intent of the position.

  • Adhere to strict confidentiality in regard to access provided to highly sensitive personal and company information.

Qualifications

  • High School Diploma or equivalent

  • Degree in computer science, information systems or a related subject preferred

  • 2+ years of experience in IT support role

  • Knowledge of software frequently used, including but not limited to, Microsoft Office, Adobe, scanning software and Windows

  • Familiarity and comprehension of Internet capabilities

  • Demonstrable communication and organization skills

  • Knowledge of basic computer hardware.

  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.

  • Strong documentation skills.

The Perks of Working for GrapeTree

  • Benefits begin first of the month following date of hire to include health insurance, vision/dental plan, short-term disability, flexible spending account, life insurance, 401k plan & 401K matching, paid time off (PTO), holiday pay, and your birthday is a paid day off

  • Casual dress code, 24/7 fitness center and ergonomic standing desks

  • Hourly wage + opportunity for incentives

Work Environment

  • Workstation is a cubicle setting with ergonomic adjustment availabilities

  • Multiple monitors

  • Frequent phone usage

  • Adequate lighting for workspace, clean environment with moderate noise levels

About Us

Award Winning | GrapeTree was ranked #4336 on the Inc5000 2021 List of Fastest Growing Private Companies and #46 on the Staffing Industry Analyst 2021 List of Fastest-Growing Healthcare Staffing Firms!

 

EEO/AA

Employer Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

Address

2501 Boji Bend Drive Suite 100 | Milford, IA, USA