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Staffing Client Account Manager

TYPE OF JOB

Full-time

JOB LOCATION

Onsite, Hybrid, or Remote

WAGE

$17/hour + opportunity for monthly bonuses

At GrapeTree Medical Staffing, we believe that people are the most important factor when it comes to building & maintaining a thriving, innovative company. Each day, our team members have the opportunity to make a lasting impact while building trusting relationships with the healthcare professionals and healthcare communities we serve. We are looking for passionate, hard-working individuals to not only join our growing bunch & outstanding company culture, but to also contribute to our mission – improving healthcare.


Are YOU ready to make an impact?

Here are the details:

The Staffing Operations Client Account Manager, SOCAM, is responsible for the management of client facilities. The SOCAM acts as the liaison between Staffing Specialists, Supplier Account Managers, Travel Recruiters, and the clients they serve, to ensure patient care levels are met, both in quantity and quality. This position will maximize the client utilization of all GrapeTree services to include per diem, travel, long-term assignments, and GrapeTree Managed Solutions.


Location(s): Our corporate office is located in Milford, Iowa. We work and live where others vacation! We offer the option to work full-time onsite, hybrid, or full-time remote based on your location.


  • Onsite: Team members can choose to work full-time onsite at our corporate office.

  • Hybrid: Our hybrid option allows team members to work 3 days at home and 2 days in the office each week. Thursdays are considered to be a universal onsite day for all employees within a 40-mile radius of headquarters.

  • Remote: Based on a candidate’s location, this position can also be offered as a full-time work from home opportunity.


Schedule: As a Staffing Client Account Manager, you can expect to work Monday-Friday, 8am-5pm CST.


Wage: This is an hourly position that pays at $17.00/hour + monthly bonus opportunity. Wages are received weekly, with the option to earn it sooner with Instant Pay!


Benefits: Medical insurance: premium as low as $10.07 per week, Basic Life Insurance: $50,000, 401k: up to 4% employer match, bonuses/incentives: numerous opportunities.

A day in the life:

  • Operate as the point of contact for multiple assigned clients.

  • Combine client services and sales skills to drive increase in client demand and billable hours per defined goals.

  • Maximize and educate client utilization of GrapeTree per diem, travel, long-term assignments, and GrapeTree Managed Solution services.

  • Develop and maintain positive, long-term relationships with existing clients.

  • Train and instruct clients on best practices using Client Access/Facility Portal to manage their staffing needs and view any required HCP credentials.

  • Ensure clients continue to use Client Access/Facility Portal to manage their staffing needs including monitoring when to prioritize and/or incent shifts to help increase fill.

  • Resolve any escalated client complaints and conflicts in a professional manner.

  • Forecast, track, and report client account metrics to client through analysis of open needs, filled needs and missed opportunities.

  • Identify and operationalize opportunities to grow business with existing clients.

Here's what you need to be successful in this role:

  • Knowledge of software frequently used, including but not limited to, Microsoft Office, Adobe, scanning software and Windows.

  • Familiarity and comprehension of Internet capabilities.

  • High School Diploma or equivalent.

  • Strong communication and organizational skills.

  • High level of customer service skills.

  • Experience with account management & schedule coordination preferred

We think you'll love working for us. Here's why:

Benefits with YOU in mind – Our benefits begin the first of the month following your date of hire. Our benefits include:


  • Medical insurance with premiums as low as $10.07/week

  • Salary increases reviewed annually

  • Vision and dental plans

  • Short-term disability

  • Flexible spending account

  • Basic and Voluntary Life insurance

  • 401k plan and 401k matching

  • Paid-time-off (PTO)

  • Holiday pay

  • Pet Insurance

  • Bonus! Your birthday is a paid day off


Reward and Recognition Opportunities – Our employees rock… we get it. That’s why we offer fun incentives, programs, and annual awards.


Health & Wellness – Being in the healthcare industry, health and wellness is important to us. That’s why we have a wellness committee to coordinate and encourage wellness activities, plus we offer ergonomic standing desks to all on-site employees, a 24/7 fitness center in our corporate office, and wellness reimbursement up to $20 per month!


Crushing Company Culture – We work hard, but we play hard, too! We keep our GrapeTree family connected with so many fun initiatives:


  • Social hours

  • Quarterly business updates

  • Snack Attack Wednesdays

  • Volunteer and wellness opportunities

  • Annual summer picnic for employees and their families

  • Annual holiday party with awards and prizes

  • Various corporate events

Love where you work:

The workstation for this position is a cubicle setting where you will be able to closely interact and connect with your co-workers! You can expect multiple monitors, frequent phone usage, adequate lighting, a clean environment, and moderate noise levels.

About Us

Our Bragging Moment: For the eighth year in a row, GrapeTree was listed on Inc. 5000's List of Fastest-Growing Private Companies, coming in at #2445 in 2023!

 

Where You Can Find Us: 2501 Boji Bend Dr. Suite 100, Milford, Iowa 51351

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EEO/AA: Employer Minority / Female / Disabled / Veteran / Sexual Orientation / Gender Identity

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