The Staffing Operations Manager is responsible for providing leadership and coordination as well as overseeing all day-to-day activities in the staffing department. This position plans and assigns work, implements policies and procedures and recommends improvements in staffing methods, operating procedures and policies. The Staffing Operations Manager will be responsible and expected to understand and analyze data, trends, identify solutions to improve where necessary, and effectively manage and lead teams to repeatable, sustainable, and scalable growth.

Job Location

• Our corporate office located in Milford, Iowa - just miles away from beautiful Lake Okoboji

Salary

• Compensation for this position is based on experience + bonus opportunity

Schedule

• Monday-Friday 8am-5pm

• This is a full-time, 40 hours/week position

• Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems, identifying trends, and recommending system improvements

• Establish and implement short and long term goals, objectives, policies and operating procedures

• Establish goals by gathering pertinent business, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes

• Research and implement ideas to improve department processes

• Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

• Analyze and provide weekly reporting of cancellation analysis and employee productivity to the Vice President of Staffing Services

• Ability to understand, challenge and positively influence trends of critical success factors

• Knowledge of software frequently used, including but not limited to, Microsoft Office, Adobe, scanning software and Windows

• Familiarity and comprehension of Internet capabilities

• High School Diploma or equivalent

• Strong communication and organizational skills

• High level of customer service skills

• Previous supervisory experience

• Benefits begin first of the month following date of hire to include health insurance, vision/dental plan, short-term disability, flexible spending account, life insurance, 401k, paid time off (PTO), holiday pay, and your birthday is a paid day off

• Casual dress code, 24/7 fitness center and ergonomic standing desks

• Salary + bonus & opportunity to earn incentives

• Ability to work from home based on location

• Workstation is a cubicle setting with ergonomic adjustment availabilities

• Multiple monitors

• Frequent phone usage

• Adequate lighting for workspace, clean environment with moderate noise levels