GOT QUESTIONS? WE'VE GOT  answers

What is an HCP?


HCPs are healthcare professionals such as RNs, LPNs, STNAs/CNAs and CMAs/TMAs/CMTs/QMAs.




What is per-diem?


Per-diem is generally referred to as day-to-day staffing. These shifts generally come up on a shorter notice due to the unexpected absence of the facility's staff.





PER DIEM STAFFING

How do I get documents/credentials to GrapeTree?


Documents can be faxed to GrapeTree at (888) 678-4077 or emailed to processing@grapetree.com.




How do I know if documents sent are received by GrapeTree?


An email receipt will be sent once the document(s) are received for processing.




When will documents be added to my file?


Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.




What does the documentation process look like?


Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.




What are the requirements for certifications?


Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider). (Joint Commission, Standard HR2.a)




What is required for the health examination and TB screening?


Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter. (Inspections and Appeals 58.10 (3))




What immunization records are required?


All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider. (CDC, Joint Commission, Standard HR.1, OSHA)




What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?


All healthcare professionals working in Iowa must complete an approved Dependent Adult Abuse training, along with a Mandatory Reporter: Child and Dependent Adult Abuse training through DHS and obtain a certificate for each course. Each training consists of a 2-hour course in which a certificate will be obtained. Certificates are valid for three years and offer a 1-hour recertification training. Dependent Adult Abuse and Mandatory Reporter: Child and Dependent Adult Abuse: https://dhs.iowa.gov/child-welfare/mandatoryreporter




What is an identification badge and why do I need to get one?


Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines. (Iowa General Assembly: 147.162)





CONTRACT STAFFING

What is the Workforce Portal?


As one of our active healthcare professionals, you will have access to a personalized workforce portal via the internet. In your portal, you will find the option to update your calendar, which once filled out enables your Staffing Specialist to assist you in finding needs that meet your specifications. You also have the capability of viewing and suggesting yourself for available shifts. Visit our Employee Center page to learn more!




What if I have days that I cannot work?


By keeping your online availability calendar updated in your workforce portal, we can easily tell which days you are available. If you have a day pop up in which you cannot work, please contact your GrapeTree Staffing Specialist to have them mark your calendar as 'Do Not Work.'




What if I am sick or have an emergency and can't work my scheduled shift?


We understand that emergencies come up and people get sick, but since we are in the business of filling shifts for those types of emergencies already, it is very important that we're alerted immediately. Employees who are sick or cannot work a scheduled shift must notify our office and the facility as soon as possible so arrangements can be made to find a replacement. In the case of an illness, a doctor's note is required to be sent to our office so we can be accountable to the facilities we staff.




Can I choose the facilities in which I'd like to work at?


Yes, you can choose the facilities where you would like to work. Our online portal allows you to see shifts up to 250 miles of all facilities, or at facilities that are only marked as your preferred. Communication with your Staffing Specialist will ensure that you are only notified of facilities that you want to work at.




Who do I contact if I have concerns for patient care and safety?


We encourage you to discuss your concerns directly with the facility using the appropriate chain of reporting. If your concerns can't be resolved through the facility or GrapeTree management, you are encouraged to contact The Joint Commission at the Office of Quality Monitoring (OQM) at (800) 994-6610. GrapeTree will take no disciplinary or punitive action for reports of safety or quality-of-care concerns.





STAT RESPONDER

How do I get documents/credentials to GrapeTree?


Documents can be faxed to GrapeTree at (888) 678-4077 or emailed to processing@grapetree.com.




How do I know if documents sent are received by GrapeTree?


An email receipt will be sent once the document(s) are received for processing.




When will documents be added to my file?


Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.




What does the documentation process look like?


Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.




What are the requirements for certifications?


Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider). (Joint Commission, Standard HR2.a)




What is required for the health examination and TB screening?


Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter. (Inspections and Appeals 58.10 (3))




What immunization records are required?


All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider. (CDC, Joint Commission, Standard HR.1, OSHA)




What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?


All healthcare professionals working in Iowa must complete an approved Dependent Adult Abuse training, along with a Mandatory Reporter: Child and Dependent Adult Abuse training through DHS and obtain a certificate for each course. Each training consists of a 2-hour course in which a certificate will be obtained. Certificates are valid for three years and offer a 1-hour recertification training. Dependent Adult Abuse and Mandatory Reporter: Child and Dependent Adult Abuse: https://dhs.iowa.gov/child-welfare/mandatoryreporter




What is an identification badge and why do I need to get one?


Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines. (Iowa General Assembly: 147.162)





APPLICATION PROCESS

What is the Workforce Portal?


As one of our active healthcare professionals, you will have access to a personalized workforce portal via the internet. In your portal, you will find the option to update your calendar, which once filled out enables your Staffing Specialist to assist you in finding needs that meet your specifications. You also have the capability of viewing and suggesting yourself for available shifts. Visit our Employee Center page to learn more!




What if I have days that I cannot work?


By keeping your online availability calendar updated in your workforce portal, we can easily tell which days you are available. If you have a day pop up in which you cannot work, please contact your GrapeTree Staffing Specialist to have them mark your calendar as 'Do Not Work.'




What if I am sick or have an emergency and can't work my scheduled shift?


We understand that emergencies come up and people get sick, but since we are in the business of filling shifts for those types of emergencies already, it is very important that we're alerted immediately. Employees who are sick or cannot work a scheduled shift must notify our office and the facility as soon as possible so arrangements can be made to find a replacement. In the case of an illness, a doctor's note is required to be sent to our office so we can be accountable to the facilities we staff.




Can I choose the facilities in which I'd like to work at?


Yes, you can choose the facilities where you would like to work. Our online portal allows you to see shifts up to 250 miles of all facilities, or at facilities that are only marked as your preferred. Communication with your Staffing Specialist will ensure that you are only notified of facilities that you want to work at.




Who do I contact if I have concerns for patient care and safety?


We encourage you to discuss your concerns directly with the facility using the appropriate chain of reporting. If your concerns can't be resolved through the facility or GrapeTree management, you are encouraged to contact The Joint Commission at the Office of Quality Monitoring (OQM) at (800) 994-6610. GrapeTree will take no disciplinary or punitive action for reports of safety or quality-of-care concerns.





TESTS AND FORMS CENTER

What is the Workforce Portal?


As one of our active healthcare professionals, you will have access to a personalized workforce portal via the internet. In your portal, you will find the option to update your calendar, which once filled out enables your Staffing Specialist to assist you in finding needs that meet your specifications. You also have the capability of viewing and suggesting yourself for available shifts. Visit our Employee Center page to learn more!




What if I have days that I cannot work?


By keeping your online availability calendar updated in your workforce portal, we can easily tell which days you are available. If you have a day pop up in which you cannot work, please contact your GrapeTree Staffing Specialist to have them mark your calendar as 'Do Not Work.'




What if I am sick or have an emergency and can't work my scheduled shift?


We understand that emergencies come up and people get sick, but since we are in the business of filling shifts for those types of emergencies already, it is very important that we're alerted immediately. Employees who are sick or cannot work a scheduled shift must notify our office and the facility as soon as possible so arrangements can be made to find a replacement. In the case of an illness, a doctor's note is required to be sent to our office so we can be accountable to the facilities we staff.




Can I choose the facilities in which I'd like to work at?


Yes, you can choose the facilities where you would like to work. Our online portal allows you to see shifts up to 250 miles of all facilities, or at facilities that are only marked as your preferred. Communication with your Staffing Specialist will ensure that you are only notified of facilities that you want to work at.




Who do I contact if I have concerns for patient care and safety?


We encourage you to discuss your concerns directly with the facility using the appropriate chain of reporting. If your concerns can't be resolved through the facility or GrapeTree management, you are encouraged to contact The Joint Commission at the Office of Quality Monitoring (OQM) at (800) 994-6610. GrapeTree will take no disciplinary or punitive action for reports of safety or quality-of-care concerns.





WORKFORCE PORTAL

TIMESHEETS

How do I get documents/credentials to GrapeTree?


Documents can be faxed to GrapeTree at (888) 678-4077 or emailed to processing@grapetree.com.




How do I know if documents sent are received by GrapeTree?


An email receipt will be sent once the document(s) are received for processing.




When will documents be added to my file?


Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.




What does the documentation process look like?


Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.




What are the requirements for certifications?


Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider). (Joint Commission, Standard HR2.a)




What is required for the health examination and TB screening?


Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter. (Inspections and Appeals 58.10 (3))




What immunization records are required?


All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider. (CDC, Joint Commission, Standard HR.1, OSHA)




What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?


All healthcare professionals working in Iowa must complete an approved Dependent Adult Abuse training, along with a Mandatory Reporter: Child and Dependent Adult Abuse training through DHS and obtain a certificate for each course. Each training consists of a 2-hour course in which a certificate will be obtained. Certificates are valid for three years and offer a 1-hour recertification training. Dependent Adult Abuse and Mandatory Reporter: Child and Dependent Adult Abuse: https://dhs.iowa.gov/child-welfare/mandatoryreporter




What is an identification badge and why do I need to get one?


Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines. (Iowa General Assembly: 147.162)





View our Electronic Timesheet Tutorial video to learn how to submit your timesheets.

What is the Workforce Portal?


As one of our active healthcare professionals, you will have access to a personalized workforce portal via the internet. In your portal, you will find the option to update your calendar, which once filled out enables your Staffing Specialist to assist you in finding needs that meet your specifications. You also have the capability of viewing and suggesting yourself for available shifts. Visit our Employee Center page to learn more!




What if I have days that I cannot work?


By keeping your online availability calendar updated in your workforce portal, we can easily tell which days you are available. If you have a day pop up in which you cannot work, please contact your GrapeTree Staffing Specialist to have them mark your calendar as 'Do Not Work.'




What if I am sick or have an emergency and can't work my scheduled shift?


We understand that emergencies come up and people get sick, but since we are in the business of filling shifts for those types of emergencies already, it is very important that we're alerted immediately. Employees who are sick or cannot work a scheduled shift must notify our office and the facility as soon as possible so arrangements can be made to find a replacement. In the case of an illness, a doctor's note is required to be sent to our office so we can be accountable to the facilities we staff.




Can I choose the facilities in which I'd like to work at?


Yes, you can choose the facilities where you would like to work. Our online portal allows you to see shifts up to 250 miles of all facilities, or at facilities that are only marked as your preferred. Communication with your Staffing Specialist will ensure that you are only notified of facilities that you want to work at.




Who do I contact if I have concerns for patient care and safety?


We encourage you to discuss your concerns directly with the facility using the appropriate chain of reporting. If your concerns can't be resolved through the facility or GrapeTree management, you are encouraged to contact The Joint Commission at the Office of Quality Monitoring (OQM) at (800) 994-6610. GrapeTree will take no disciplinary or punitive action for reports of safety or quality-of-care concerns.





FORMS

How do I get documents/credentials to GrapeTree?


Documents can be faxed to GrapeTree at (888) 678-4077 or emailed to processing@grapetree.com.




How do I know if documents sent are received by GrapeTree?


An email receipt will be sent once the document(s) are received for processing.




When will documents be added to my file?


Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.




What does the documentation process look like?


Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.




What are the requirements for certifications?


Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider). (Joint Commission, Standard HR2.a)




What is required for the health examination and TB screening?


Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter. (Inspections and Appeals 58.10 (3))




What immunization records are required?


All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider. (CDC, Joint Commission, Standard HR.1, OSHA)




What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?


All healthcare professionals working in Iowa must complete an approved Dependent Adult Abuse training, along with a Mandatory Reporter: Child and Dependent Adult Abuse training through DHS and obtain a certificate for each course. Each training consists of a 2-hour course in which a certificate will be obtained. Certificates are valid for three years and offer a 1-hour recertification training. Dependent Adult Abuse and Mandatory Reporter: Child and Dependent Adult Abuse: https://dhs.iowa.gov/child-welfare/mandatoryreporter




What is an identification badge and why do I need to get one?


Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines. (Iowa General Assembly: 147.162)





CREDENTIALS

What is the Workforce Portal?


As one of our active healthcare professionals, you will have access to a personalized workforce portal via the internet. In your portal, you will find the option to update your calendar, which once filled out enables your Staffing Specialist to assist you in finding needs that meet your specifications. You also have the capability of viewing and suggesting yourself for available shifts. Visit our Employee Center page to learn more!




What if I have days that I cannot work?


By keeping your online availability calendar updated in your workforce portal, we can easily tell which days you are available. If you have a day pop up in which you cannot work, please contact your GrapeTree Staffing Specialist to have them mark your calendar as 'Do Not Work.'




What if I am sick or have an emergency and can't work my scheduled shift?


We understand that emergencies come up and people get sick, but since we are in the business of filling shifts for those types of emergencies already, it is very important that we're alerted immediately. Employees who are sick or cannot work a scheduled shift must notify our office and the facility as soon as possible so arrangements can be made to find a replacement. In the case of an illness, a doctor's note is required to be sent to our office so we can be accountable to the facilities we staff.




Can I choose the facilities in which I'd like to work at?


Yes, you can choose the facilities where you would like to work. Our online portal allows you to see shifts up to 250 miles of all facilities, or at facilities that are only marked as your preferred. Communication with your Staffing Specialist will ensure that you are only notified of facilities that you want to work at.




Who do I contact if I have concerns for patient care and safety?


We encourage you to discuss your concerns directly with the facility using the appropriate chain of reporting. If your concerns can't be resolved through the facility or GrapeTree management, you are encouraged to contact The Joint Commission at the Office of Quality Monitoring (OQM) at (800) 994-6610. GrapeTree will take no disciplinary or punitive action for reports of safety or quality-of-care concerns.





PAYROLL

How do I get documents/credentials to GrapeTree?


Documents can be faxed to GrapeTree at (888) 678-4077 or emailed to processing@grapetree.com.




How do I know if documents sent are received by GrapeTree?


An email receipt will be sent once the document(s) are received for processing.




When will documents be added to my file?


Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.




What does the documentation process look like?


Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.




What are the requirements for certifications?


Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider). (Joint Commission, Standard HR2.a)




What is required for the health examination and TB screening?


Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter. (Inspections and Appeals 58.10 (3))




What immunization records are required?


All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider. (CDC, Joint Commission, Standard HR.1, OSHA)




What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?


All healthcare professionals working in Iowa must complete an approved Dependent Adult Abuse training, along with a Mandatory Reporter: Child and Dependent Adult Abuse training through DHS and obtain a certificate for each course. Each training consists of a 2-hour course in which a certificate will be obtained. Certificates are valid for three years and offer a 1-hour recertification training. Dependent Adult Abuse and Mandatory Reporter: Child and Dependent Adult Abuse: https://dhs.iowa.gov/child-welfare/mandatoryreporter




What is an identification badge and why do I need to get one?


Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines. (Iowa General Assembly: 147.162)





INSURANCE