Got questions? We've got   answers

What is an HCP?


HCPs are healthcare professionals such as RNs, LPNs, STNAs/CNAs and CMAs/TMAs/CMTs/QMAs.




What is per-diem?


Per-diem is generally referred to as day-to-day staffing. These shifts generally come up on a shorter notice due to the unexpected absence of the facility's staff.





PER DIEM STAFFING

How much does it cost to sign up with GrapeTree Medical Staffing?


It's free! Healthcare professionals, such as yourself, are not charged a fee to be part of our team.




How long does the application process take?


The application process will move as quickly as you would like it to. You will, however, have a maximum of 30 days to complete the application process from start to finish. If you feel that you need more time, please contact GrapeTree to request an extension on your deadline.




Do I have to leave my current job?


No, not by any means will we ask you to leave your current job. In fact, GrapeTree Medical Staffing prefers you keep your full-time job and utilize our shifts to supplement your income! If you do choose to work for GrapeTree, our dedicated Staffing Specialists will work hard to ensure that you work your desired amount of hours each week. At no time during your employment with GrapeTree will you be obligated or required to pick up a certain amount of shifts.





CONTRACT STAFFING

What is a GrapeTree STAT Responder?


A STAT Responder is a fully credentialed individual that has the ability to respond to last minute shortages, emergencies and disasters within the healthcare industry. Click here to learn more!




How do I become a STAT Responder?


STAT Responders must successfully complete all program requirements set forth. The program contains rules, regulations, codes and laws required by local, state and federal regulatory bodies as well as standards set forth by The Joint Commission, GrapeTree Medical Staffing and other reputable organizations involved in healthcare staffing.





STAT RESPONDER

How much does it cost to sign up with GrapeTree Medical Staffing?


It's free! Healthcare professionals, such as yourself, are not charged a fee to be part of our team.




How long does the application process take?


The application process will move as quickly as you would like it to. You will, however, have a maximum of 30 days to complete the application process from start to finish. If you feel that you need more time, please contact GrapeTree to request an extension on your deadline.




Do I have to leave my current job?


No, not by any means will we ask you to leave your current job. In fact, GrapeTree Medical Staffing prefers you keep your full-time job and utilize our shifts to supplement your income! If you do choose to work for GrapeTree, our dedicated Staffing Specialists will work hard to ensure that you work your desired amount of hours each week. At no time during your employment with GrapeTree will you be obligated or required to pick up a certain amount of shifts.





APPLICATION PROCESS

What is a GrapeTree STAT Responder?


A STAT Responder is a fully credentialed individual that has the ability to respond to last minute shortages, emergencies and disasters within the healthcare industry. Click here to learn more!




How do I become a STAT Responder?


STAT Responders must successfully complete all program requirements set forth. The program contains rules, regulations, codes and laws required by local, state and federal regulatory bodies as well as standards set forth by The Joint Commission, GrapeTree Medical Staffing and other reputable organizations involved in healthcare staffing.





TESTS AND FORMS CENTER

What is an HCP?


HCPs are healthcare professionals such as RNs, LPNs, STNAs/CNAs and CMAs/TMAs/CMTs/QMAs.




What is per-diem?


Per-diem is generally referred to as day-to-day staffing. These shifts generally come up on a shorter notice due to the unexpected absence of the facility's staff.





WORKFORCE PORTAL

What is an HCP?


HCPs are healthcare professionals such as RNs, LPNs, STNAs/CNAs and CMAs/TMAs/CMTs/QMAs.




What is per-diem?


Per-diem is generally referred to as day-to-day staffing. These shifts generally come up on a shorter notice due to the unexpected absence of the facility's staff.





TIMESHEETS

How much does it cost to sign up with GrapeTree Medical Staffing?


It's free! Healthcare professionals, such as yourself, are not charged a fee to be part of our team.




How long does the application process take?


The application process will move as quickly as you would like it to. You will, however, have a maximum of 30 days to complete the application process from start to finish. If you feel that you need more time, please contact GrapeTree to request an extension on your deadline.




Do I have to leave my current job?


No, not by any means will we ask you to leave your current job. In fact, GrapeTree Medical Staffing prefers you keep your full-time job and utilize our shifts to supplement your income! If you do choose to work for GrapeTree, our dedicated Staffing Specialists will work hard to ensure that you work your desired amount of hours each week. At no time during your employment with GrapeTree will you be obligated or required to pick up a certain amount of shifts.





FORMS

Why do I need a bank account?


GrapeTree utilizes direct deposit in order to prevent lost checks and to guarantee you receive payments on time. It also allows us to pay more frequently than other organizations. Therefore, a checking or savings account is required for direct deposit.




Why do I have to submit a voided check, direct deposit form, or bank letterhead?


GrapeTree utilizes direct deposit for payroll. The voided check, direct deposit form, or bank letterhead helps ensure funds are deposited into the correct bank account by allowing verification of the routing and account numbers. GrapeTree does not accept deposit slips.




How do I get paid? Will taxes be taken out?


Wages are paid every Friday for work performed during the previous week ending on Saturday. To assist in handling tax deductions, GrapeTree automatically withholds FICA, Medicare taxes and federal and state taxes from each paycheck.




How do I access my paystubs?


Your paystubs are added weekly to your iSolved account, which you will set up when you are first paid. To view present and previous paystubs, access iSolved located on our Employee Center page. Once you log in, click "employee self-service" on the left-hand side, and then click "pay history."




When does the workweek begin/end and when do I get paid?


The GrapeTree workweek begins on Sunday and ends on Saturday, which is paid the following Friday. During contracts and special projects, you may be required to work the facility's workweek, but you will be notified before your shift if that is the case.




Is direct deposit required?


Employees hired before July 1, 2005 had the option of receiving auto deposit of paychecks or receiving a manual check when they began employment. Employees who elected to receive a manual check are paid monthly on the 15th of every month or the next business day, should the 15th fall on a weekend or holiday. Employees hired on or after July 1, 2005 are required to sign up for auto deposit of paychecks as a condition of hire per Iowa Code Section 91A.3 (3) and 91A.6. These employees do have the option to withdraw from auto deposit once they begin working to receive monthly manual checks instead.




Do you pay overtime?


All hours worked over forty hours within a workweek will be paid at one and one-half times the regular hourly wage. Working more than forty hours is not allowed unless pre-approved by GrapeTree and the facility in which overtime will be incurred.




Do you reimburse for mileage, housing, meals and other expenses?


Certain long-term assignments do have funds available for reimbursement of certain expenses. When starting a long-term assignment, you will be notified if you will receive any reimbursements. If that is the case, an expense report must be submitted with the actual receipts to receive reimbursement for qualifying expenses incurred during the assignment.




What is electronic payment authorization?


It is an authorization agreement for automatic payroll deposit. This process prevents lost checks and allows us to pay frequently. We utilize auto deposit for weekly paychecks.




What is priority pay?


Priority pay is the benefit of receiving your deposit early, prior to the regular Friday payday.




How do I receive priority pay?


When submitting your timesheet in the Workforce Portal, there is an option to "request priority pay." Select the "request priority pay" box for each shift you wish to request priority pay for. There is a $25 fee for receving priority pay. You may submit as many completed timesheets as you want under one request, but will only be charged the one $25 fee from your entire deposit. Occassionally your Staffing Specialist will give you a free priority pay, in which the $25 fee is waived.




What if I don't have a computer to view my paystubs?


You will be able to set up an account on your mobile device but won't be able to view or print paystubs. There is a mobile app available called iSolvedGo - Head to our Employee Center, scroll down and see the "Did You Know" section regarding the iSolvedGo app.




What does "admin fee" mean on my paystub?


Admin fee is another term for the priority pay fee.




What do I do if my paystub doesn't show that I received STAT pay for my shift?


You can pull up your detailed paystub in iSolved by clicking "view/print paystub." This will show you each shift paid in that deposit and their pay rates.




What is my iSolved username?


Your iSolved username is your email address. Don't forget that there is also a mobile app for iSolved called iSolvedGo!




If I receive a booking fee, how much will be deducted from my paycheck?


If you receive a booking fee, we deduct 10% of your gross wages.




How do I update my direct deposit information?


We can send you a form electronically for you to fill out! It takes about 1-2 business days to get your account switched over.




Do priority pay requests have a deadline like regular timesheets?


Yes. All priority pay requests are due prior to 8 a.m. each business day (Monday - Friday) to be deposited into your account the next business day.




Can you make a deposit into my account on the weekends?


No, we cannot process deposits on Saturdays or Sundays, along with banking holidays.





CREDENTIALS

Why do I need a bank account?


GrapeTree utilizes direct deposit in order to prevent lost checks and to guarantee you receive payments on time. It also allows us to pay more frequently than other organizations. Therefore, a checking or savings account is required for direct deposit.




Why do I have to submit a voided check, direct deposit form, or bank letterhead?


GrapeTree utilizes direct deposit for payroll. The voided check, direct deposit form, or bank letterhead helps ensure funds are deposited into the correct bank account by allowing verification of the routing and account numbers. GrapeTree does not accept deposit slips.




How do I get paid? Will taxes be taken out?


Wages are paid every Friday for work performed during the previous week ending on Saturday. To assist in handling tax deductions, GrapeTree automatically withholds FICA, Medicare taxes and federal and state taxes from each paycheck.




How do I access my paystubs?


Your paystubs are added weekly to your iSolved account, which you will set up when you are first paid. To view present and previous paystubs, access iSolved located on our Employee Center page. Once you log in, click "employee self-service" on the left-hand side, and then click "pay history."




When does the workweek begin/end and when do I get paid?


The GrapeTree workweek begins on Sunday and ends on Saturday, which is paid the following Friday. During contracts and special projects, you may be required to work the facility's workweek, but you will be notified before your shift if that is the case.




Is direct deposit required?


Employees hired before July 1, 2005 had the option of receiving auto deposit of paychecks or receiving a manual check when they began employment. Employees who elected to receive a manual check are paid monthly on the 15th of every month or the next business day, should the 15th fall on a weekend or holiday. Employees hired on or after July 1, 2005 are required to sign up for auto deposit of paychecks as a condition of hire per Iowa Code Section 91A.3 (3) and 91A.6. These employees do have the option to withdraw from auto deposit once they begin working to receive monthly manual checks instead.




Do you pay overtime?


All hours worked over forty hours within a workweek will be paid at one and one-half times the regular hourly wage. Working more than forty hours is not allowed unless pre-approved by GrapeTree and the facility in which overtime will be incurred.




Do you reimburse for mileage, housing, meals and other expenses?


Certain long-term assignments do have funds available for reimbursement of certain expenses. When starting a long-term assignment, you will be notified if you will receive any reimbursements. If that is the case, an expense report must be submitted with the actual receipts to receive reimbursement for qualifying expenses incurred during the assignment.




What is electronic payment authorization?


It is an authorization agreement for automatic payroll deposit. This process prevents lost checks and allows us to pay frequently. We utilize auto deposit for weekly paychecks.




What is priority pay?


Priority pay is the benefit of receiving your deposit early, prior to the regular Friday payday.




How do I receive priority pay?


When submitting your timesheet in the Workforce Portal, there is an option to "request priority pay." Select the "request priority pay" box for each shift you wish to request priority pay for. There is a $25 fee for receving priority pay. You may submit as many completed timesheets as you want under one request, but will only be charged the one $25 fee from your entire deposit. Occassionally your Staffing Specialist will give you a free priority pay, in which the $25 fee is waived.




What if I don't have a computer to view my paystubs?


You will be able to set up an account on your mobile device but won't be able to view or print paystubs. There is a mobile app available called iSolvedGo - Head to our Employee Center, scroll down and see the "Did You Know" section regarding the iSolvedGo app.




What does "admin fee" mean on my paystub?


Admin fee is another term for the priority pay fee.




What do I do if my paystub doesn't show that I received STAT pay for my shift?


You can pull up your detailed paystub in iSolved by clicking "view/print paystub." This will show you each shift paid in that deposit and their pay rates.




What is my iSolved username?


Your iSolved username is your email address. Don't forget that there is also a mobile app for iSolved called iSolvedGo!




If I receive a booking fee, how much will be deducted from my paycheck?


If you receive a booking fee, we deduct 10% of your gross wages.




How do I update my direct deposit information?


We can send you a form electronically for you to fill out! It takes about 1-2 business days to get your account switched over.




Do priority pay requests have a deadline like regular timesheets?


Yes. All priority pay requests are due prior to 8 a.m. each business day (Monday - Friday) to be deposited into your account the next business day.




Can you make a deposit into my account on the weekends?


No, we cannot process deposits on Saturdays or Sundays, along with banking holidays.





PAYROLL

Why do I need a bank account?


GrapeTree utilizes direct deposit in order to prevent lost checks and to guarantee you receive payments on time. It also allows us to pay more frequently than other organizations. Therefore, a checking or savings account is required for direct deposit.




Why do I have to submit a voided check, direct deposit form, or bank letterhead?


GrapeTree utilizes direct deposit for payroll. The voided check, direct deposit form, or bank letterhead helps ensure funds are deposited into the correct bank account by allowing verification of the routing and account numbers. GrapeTree does not accept deposit slips.




How do I get paid? Will taxes be taken out?


Wages are paid every Friday for work performed during the previous week ending on Saturday. To assist in handling tax deductions, GrapeTree automatically withholds FICA, Medicare taxes and federal and state taxes from each paycheck.




How do I access my paystubs?


Your paystubs are added weekly to your iSolved account, which you will set up when you are first paid. To view present and previous paystubs, access iSolved located on our Employee Center page. Once you log in, click "employee self-service" on the left-hand side, and then click "pay history."




When does the workweek begin/end and when do I get paid?


The GrapeTree workweek begins on Sunday and ends on Saturday, which is paid the following Friday. During contracts and special projects, you may be required to work the facility's workweek, but you will be notified before your shift if that is the case.




Is direct deposit required?


Employees hired before July 1, 2005 had the option of receiving auto deposit of paychecks or receiving a manual check when they began employment. Employees who elected to receive a manual check are paid monthly on the 15th of every month or the next business day, should the 15th fall on a weekend or holiday. Employees hired on or after July 1, 2005 are required to sign up for auto deposit of paychecks as a condition of hire per Iowa Code Section 91A.3 (3) and 91A.6. These employees do have the option to withdraw from auto deposit once they begin working to receive monthly manual checks instead.




Do you pay overtime?


All hours worked over forty hours within a workweek will be paid at one and one-half times the regular hourly wage. Working more than forty hours is not allowed unless pre-approved by GrapeTree and the facility in which overtime will be incurred.




Do you reimburse for mileage, housing, meals and other expenses?


Certain long-term assignments do have funds available for reimbursement of certain expenses. When starting a long-term assignment, you will be notified if you will receive any reimbursements. If that is the case, an expense report must be submitted with the actual receipts to receive reimbursement for qualifying expenses incurred during the assignment.




What is electronic payment authorization?


It is an authorization agreement for automatic payroll deposit. This process prevents lost checks and allows us to pay frequently. We utilize auto deposit for weekly paychecks.




What is priority pay?


Priority pay is the benefit of receiving your deposit early, prior to the regular Friday payday.




How do I receive priority pay?


When submitting your timesheet in the Workforce Portal, there is an option to "request priority pay." Select the "request priority pay" box for each shift you wish to request priority pay for. There is a $25 fee for receving priority pay. You may submit as many completed timesheets as you want under one request, but will only be charged the one $25 fee from your entire deposit. Occassionally your Staffing Specialist will give you a free priority pay, in which the $25 fee is waived.




What if I don't have a computer to view my paystubs?


You will be able to set up an account on your mobile device but won't be able to view or print paystubs. There is a mobile app available called iSolvedGo - Head to our Employee Center, scroll down and see the "Did You Know" section regarding the iSolvedGo app.




What does "admin fee" mean on my paystub?


Admin fee is another term for the priority pay fee.




What do I do if my paystub doesn't show that I received STAT pay for my shift?


You can pull up your detailed paystub in iSolved by clicking "view/print paystub." This will show you each shift paid in that deposit and their pay rates.




What is my iSolved username?


Your iSolved username is your email address. Don't forget that there is also a mobile app for iSolved called iSolvedGo!




If I receive a booking fee, how much will be deducted from my paycheck?


If you receive a booking fee, we deduct 10% of your gross wages.




How do I update my direct deposit information?


We can send you a form electronically for you to fill out! It takes about 1-2 business days to get your account switched over.




Do priority pay requests have a deadline like regular timesheets?


Yes. All priority pay requests are due prior to 8 a.m. each business day (Monday - Friday) to be deposited into your account the next business day.




Can you make a deposit into my account on the weekends?


No, we cannot process deposits on Saturdays or Sundays, along with banking holidays.





INSURANCE

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Tel: (712) 336-0800
Fax: (888) 678-4077
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Milford, Iowa 51351
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