GOT QUESTIONS? WE'VE GOT answers
Do I have to sign a contract?
You do not have to sign a contract for per-diem staffing. We do offer long-term opportunities, typically 13 weeks, which require a signed staffing agreement that commits both you and the facility to the assignment.
If I am on an assignment and I don't like it, do I have to stay?
Yes, if you are in the middle of an assignment you are obligated to fulfill your scheduled shift and/or your contract. Please contact us once you have completed your shift and share with us the reasons you didn't like it so we can update your preference list and also better match someone for that shift in the future.
PER DIEM STAFFING
Do I have to sign a contract?
You do not have to sign a contract for per-diem staffing. We do offer long-term opportunities, typically 13 weeks, which require a signed staffing agreement that commits both you and the facility to the assignment.
If I am on an assignment and I don't like it, do I have to stay?
Yes, if you are in the middle of an assignment you are obligated to fulfill your scheduled shift and/or your contract. Please contact us once you have completed your shift and share with us the reasons you didn't like it so we can update your preference list and also better match someone for that shift in the future.
CONTRACT STAFFING
Do I have to sign a contract?
You do not have to sign a contract for per-diem staffing. We do offer long-term opportunities, typically 13 weeks, which require a signed staffing agreement that commits both you and the facility to the assignment.
If I am on an assignment and I don't like it, do I have to stay?
Yes, if you are in the middle of an assignment you are obligated to fulfill your scheduled shift and/or your contract. Please contact us once you have completed your shift and share with us the reasons you didn't like it so we can update your preference list and also better match someone for that shift in the future.
STAT RESPONDER
How much does it cost to sign up with GrapeTree Medical Staffing?
It's free! Healthcare professionals, such as yourself, are not charged a fee to be part of our team.
How long does the application process take?
The application process will move as quickly as you would like it to. You will, however, have a maximum of 30 days to complete the application process from start to finish. If you feel that you need more time, please contact GrapeTree to request an extension on your deadline.
Do I have to leave my current job?
No, not by any means will we ask you to leave your current job. In fact, GrapeTree Medical Staffing prefers you keep your full-time job and utilize our shifts to supplement your income! If you do choose to work for GrapeTree, our dedicated Staffing Specialists will work hard to ensure that you work your desired amount of hours each week. At no time during your employment with GrapeTree will you be obligated or required to pick up a certain amount of shifts.
APPLICATION PROCESS
Do I have to sign a contract?
You do not have to sign a contract for per-diem staffing. We do offer long-term opportunities, typically 13 weeks, which require a signed staffing agreement that commits both you and the facility to the assignment.
If I am on an assignment and I don't like it, do I have to stay?
Yes, if you are in the middle of an assignment you are obligated to fulfill your scheduled shift and/or your contract. Please contact us once you have completed your shift and share with us the reasons you didn't like it so we can update your preference list and also better match someone for that shift in the future.
TESTS AND FORMS CENTER
What is the Workforce Portal?
What if I have days that I cannot work?
By keeping your online availability calendar updated in your workforce portal, we can easily tell which days you are available. If you have a day pop up in which you cannot work, please contact your GrapeTree Staffing Specialist to have them mark your calendar as 'Do Not Work.'
What if I am sick or have an emergency and can't work my scheduled shift?
We understand that emergencies come up and people get sick, but since we are in the business of filling shifts for those types of emergencies already, it is very important that we're alerted immediately. Employees who are sick or cannot work a scheduled shift must notify our office and the facility as soon as possible so arrangements can be made to find a replacement. In the case of an illness, a doctor's note is required to be sent to our office so we can be accountable to the facilities we staff.
Can I choose the facilities in which I'd like to work at?
Yes, you can choose the facilities where you would like to work. Our online portal allows you to see shifts up to 250 miles of all facilities, or at facilities that are only marked as your preferred. Communication with your Staffing Specialist will ensure that you are only notified of facilities that you want to work at.
Who do I contact if I have concerns for patient care and safety?
We encourage you to discuss your concerns directly with the facility using the appropriate chain of reporting. If your concerns can't be resolved through the facility or GrapeTree management, you are encouraged to contact The Joint Commission at the Office of Quality Monitoring (OQM) at (800) 994-6610. GrapeTree will take no disciplinary or punitive action for reports of safety or quality-of-care concerns.
WORKFORCE PORTAL
TIMESHEETS
Where do I find timesheets?
How do I get timesheets to GrapeTree?
Timesheets are filled out and submitted electronically the WorkForce Portal.
When do timesheets have to be submitted?
Timesheets need to be submitted in your Workforce Portal each week by 8 a.m. on Sunday if you wish to be paid Friday (for the previous workweek of Sunday-Saturday). We recommend that you submit your timesheets immediately after your shift.
Do I have to fill out a GrapeTree electronic timesheet?
All of your shifts worked must be submitted on a GrapeTree electronic timesheet. Handwritten or non-GrapeTree timesheets will not be accepted. If you do not have a smart device, you can find your Workforce Portal login link in the Employee Center if the facility has computer access. If the facility does not have computer access, it is your responsibility to make arrangements with the facility to get a GrapeTree timesheet completed in order for you to be paid.
What if I can't get my timesheet submitted in the Workforce Portal?
If you are having issues submitting your timesheet and have tried all options, you can email your time to our Payroll Department: payroll@grapetree.com.
What if I turn in my timesheet after the deadline?
If you turn in your timesheet after the deadline (8am on Sunday), your compensation will be delayed until the following pay period.
I can't upload my timesheet to the Workforce Portal because the shift is not on my calendar.
Please contact your Staffing Specialist so that he/she can add the shift to your calendar.
View our Electronic Timesheet Tutorial video to learn how to submit your timesheets.
What is an I-9 and who needs to complete one?
An I-9 is a federal document to verify employment eligibility within the United States. All employees that are hired by GrapeTree must complete an I-9 with identification documents within three days of accepting a position with GrapeTree to comply with the United States Citizenship and Immigration Services (USCIS).
Why do I need to fill out a W-4?
Federal and state W-4s are required to provide information to the Accounting Department to withhold the appropriate amount of taxes for each employee. If you have questions on filling out the W-4s, you can contact GrapeTree's Accounting Department at (712) 336-0800 ext 2711 or contact your personal tax advisor.
How do I fill out my W-4?
Please advise your tax accountant regarding the correct way to complete the form.
When will I receive my W-2 at year end?
Per the federal government, the deadline for issuance for W-2s is January 31st. Please make sure you have a current address on file so your W-2 will arrive in a timely manner.
FORMS
How do I get documents/credentials to GrapeTree?
How do I know if documents sent are received by GrapeTree?
An email receipt will be sent once the document(s) are received for processing.
When will documents be added to my file?
Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.
What does the documentation process look like?
Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.
What are the requirements for certifications?
Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider).
What is required for the health examination and TB screening?
Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter.
What immunization records are required?
All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider.
What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?
What is an identification badge and why do I need to get one?
Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines.
CREDENTIALS
Why do I need a bank account?
Why do I have to submit a voided check, direct deposit form, or bank letterhead?
GrapeTree utilizes direct deposit for payroll. The voided check, direct deposit form, or bank letterhead helps ensure funds are deposited into the correct bank account by allowing verification of the routing and account numbers. GrapeTree does not accept deposit slips.
How do I get paid? Will taxes be taken out?
Wages are paid every Friday for work performed during the previous week ending on Saturday. To assist in handling tax deductions, GrapeTree automatically withholds FICA, Medicare taxes and federal and state taxes from each paycheck.
How do I access my paystubs?
Your paystubs are added weekly to your iSolved account, which you will set up when you are first paid. To view present and previous paystubs, access iSolved located on our Employee Center page. Once you log in, click "employee self-service" on the left-hand side, and then click "pay history."
When does the workweek begin/end and when do I get paid?
The GrapeTree workweek begins on Sunday and ends on Saturday, which is paid the following Friday.
Is direct deposit required?
Employees hired before July 1, 2005 had the option of receiving auto deposit of paychecks or receiving a manual check when they began employment. Employees who elected to receive a manual check are paid monthly on the 15th of every month or the next business day, should the 15th fall on a weekend or holiday. Employees hired on or after July 1, 2005 are required to sign up for auto deposit of paychecks as a condition of hire per Iowa Code Section 91A.3 (3) and 91A.6. These employees do have the option to withdraw from auto deposit once they begin working to receive monthly manual checks instead.
Do you pay overtime?
All hours worked over forty hours within a workweek will be paid at one and one-half times the regular hourly wage. Working more than forty hours is not allowed unless pre-approved by GrapeTree and the facility in which overtime will be incurred.
Do you reimburse for mileage, housing, meals and other expenses?
Certain long-term assignments do have funds available for reimbursement of certain expenses. When starting a long-term assignment, you will be notified if you will receive any reimbursements. If that is the case, an expense report must be submitted with the actual receipts to receive reimbursement for qualifying expenses incurred during the assignment.
What is electronic payment authorization?
It is an authorization agreement for automatic payroll deposit. This process prevents lost checks and allows us to pay frequently. We utilize auto deposit for weekly paychecks.
What is priority pay?
Priority pay is the benefit of receiving your deposit early, prior to the regular Friday payday.
How do I receive priority pay?
When submitting your timesheet in the Workforce Portal, there is an option to "request priority pay." Select the "request priority pay" box for each shift you wish to request priority pay for.
What if I don't have a computer to view my paystubs?
You will be able to set up an account on your mobile device but won't be able to view or print paystubs. There is a mobile app available called iSolvedGo - Head to our Employee Center, scroll down and see the "Did You Know" section regarding the iSolvedGo app.
What does "admin fee" mean on my paystub?
Admin fee is another term for the priority pay fee.
What do I do if my paystub doesn't show that I received STAT pay for my shift?
You can pull up your detailed paystub in iSolved by clicking "view/print paystub." This will show you each shift paid in that deposit and their pay rates.
What is my iSolved username?
Your iSolved username is your email address.
If I receive a booking fee, how much will be deducted from my paycheck?
If you receive a booking fee, we deduct 10% of your gross wages.
How do I update my direct deposit information?
We can send you a form electronically for you to fill out! It takes about 1-2 business days to get your account switched over.
Do priority pay requests have a deadline like regular timesheets?
Yes. All priority pay requests are due prior to 8 a.m. each business day (Monday - Friday) to be deposited into your account the next business day.
Can you make a deposit into my account on the weekends?
No, we cannot process deposits on Saturdays or Sundays, along with banking holidays.
PAYROLL
Is there a health insurance plan? If so, how do I apply?
Employees may become eligible for the health insurance plan after 1 year of employment with an average of 30 hours per week. If you do meet the minimum requirements, our Human Resources Department will reach out to you. You can choose to accept or deny coverage at that time. If interested or you have any questions, feel free to contact our Human Resources Department at (712) 336-0800 ext 2774.
Is AFLAC available?
AFLAC benefits are available to all employees at their own cost. Employees may be eligible to participate after 90 days of employment and a 13 week assignment or eligible long-term assignment with an average of 30 hours per week.