Got questions? We've got   answers

Why do I need a bank account?


GrapeTree utilizes direct deposit in order to prevent lost checks and to guarantee you receive payments on time. It also allows us to pay more frequently than other organizations. Therefore, a checking or savings account is required for direct deposit.




Why do I have to submit a voided check, direct deposit form, or bank letterhead?


GrapeTree utilizes direct deposit for payroll. The voided check, direct deposit form, or bank letterhead helps ensure funds are deposited into the correct bank account by allowing verification of the routing and account numbers. GrapeTree does not accept deposit slips.




How do I get paid? Will taxes be taken out?


Wages are paid every Friday for work performed during the previous week ending on Saturday. To assist in handling tax deductions, GrapeTree automatically withholds FICA, Medicare taxes and federal and state taxes from each paycheck.




How do I access my paystubs?


Your paystubs are added weekly to your iSolved account, which you will set up when you are first paid. To view present and previous paystubs, access iSolved located on our Employee Center page. Once you log in, click "employee self-service" on the left-hand side, and then click "pay history."




When does the workweek begin/end and when do I get paid?


The GrapeTree workweek begins on Sunday and ends on Saturday, which is paid the following Friday. During contracts and special projects, you may be required to work the facility's workweek, but you will be notified before your shift if that is the case.




Is direct deposit required?


Employees hired before July 1, 2005 had the option of receiving auto deposit of paychecks or receiving a manual check when they began employment. Employees who elected to receive a manual check are paid monthly on the 15th of every month or the next business day, should the 15th fall on a weekend or holiday. Employees hired on or after July 1, 2005 are required to sign up for auto deposit of paychecks as a condition of hire per Iowa Code Section 91A.3 (3) and 91A.6. These employees do have the option to withdraw from auto deposit once they begin working to receive monthly manual checks instead.




Do you pay overtime?


All hours worked over forty hours within a workweek will be paid at one and one-half times the regular hourly wage. Working more than forty hours is not allowed unless pre-approved by GrapeTree and the facility in which overtime will be incurred.




Do you reimburse for mileage, housing, meals and other expenses?


Certain long-term assignments do have funds available for reimbursement of certain expenses. When starting a long-term assignment, you will be notified if you will receive any reimbursements. If that is the case, an expense report must be submitted with the actual receipts to receive reimbursement for qualifying expenses incurred during the assignment.




What is electronic payment authorization?


It is an authorization agreement for automatic payroll deposit. This process prevents lost checks and allows us to pay frequently. We utilize auto deposit for weekly paychecks.




What is priority pay?


Priority pay is the benefit of receiving your deposit early, prior to the regular Friday payday.




How do I receive priority pay?


When submitting your timesheet in the Workforce Portal, there is an option to "request priority pay." Select the "request priority pay" box for each shift you wish to request priority pay for. There is a $25 fee for receving priority pay. You may submit as many completed timesheets as you want under one request, but will only be charged the one $25 fee from your entire deposit. Occassionally your Staffing Specialist will give you a free priority pay, in which the $25 fee is waived.




What if I don't have a computer to view my paystubs?


You will be able to set up an account on your mobile device but won't be able to view or print paystubs. There is a mobile app available called iSolvedGo - Head to our Employee Center, scroll down and see the "Did You Know" section regarding the iSolvedGo app.




What does "admin fee" mean on my paystub?


Admin fee is another term for the priority pay fee.




What do I do if my paystub doesn't show that I received STAT pay for my shift?


You can pull up your detailed paystub in iSolved by clicking "view/print paystub." This will show you each shift paid in that deposit and their pay rates.




What is my iSolved username?


Your iSolved username is your email address. Don't forget that there is also a mobile app for iSolved called iSolvedGo!




If I receive a booking fee, how much will be deducted from my paycheck?


If you receive a booking fee, we deduct 10% of your gross wages.




How do I update my direct deposit information?


We can send you a form electronically for you to fill out! It takes about 1-2 business days to get your account switched over.




Do priority pay requests have a deadline like regular timesheets?


Yes. All priority pay requests are due prior to 8 a.m. each business day (Monday - Friday) to be deposited into your account the next business day.




Can you make a deposit into my account on the weekends?


No, we cannot process deposits on Saturdays or Sundays, along with banking holidays.





PER DIEM STAFFING

Why do I need a bank account?


GrapeTree utilizes direct deposit in order to prevent lost checks and to guarantee you receive payments on time. It also allows us to pay more frequently than other organizations. Therefore, a checking or savings account is required for direct deposit.




Why do I have to submit a voided check, direct deposit form, or bank letterhead?


GrapeTree utilizes direct deposit for payroll. The voided check, direct deposit form, or bank letterhead helps ensure funds are deposited into the correct bank account by allowing verification of the routing and account numbers. GrapeTree does not accept deposit slips.




How do I get paid? Will taxes be taken out?


Wages are paid every Friday for work performed during the previous week ending on Saturday. To assist in handling tax deductions, GrapeTree automatically withholds FICA, Medicare taxes and federal and state taxes from each paycheck.




How do I access my paystubs?


Your paystubs are added weekly to your iSolved account, which you will set up when you are first paid. To view present and previous paystubs, access iSolved located on our Employee Center page. Once you log in, click "employee self-service" on the left-hand side, and then click "pay history."




When does the workweek begin/end and when do I get paid?


The GrapeTree workweek begins on Sunday and ends on Saturday, which is paid the following Friday. During contracts and special projects, you may be required to work the facility's workweek, but you will be notified before your shift if that is the case.




Is direct deposit required?


Employees hired before July 1, 2005 had the option of receiving auto deposit of paychecks or receiving a manual check when they began employment. Employees who elected to receive a manual check are paid monthly on the 15th of every month or the next business day, should the 15th fall on a weekend or holiday. Employees hired on or after July 1, 2005 are required to sign up for auto deposit of paychecks as a condition of hire per Iowa Code Section 91A.3 (3) and 91A.6. These employees do have the option to withdraw from auto deposit once they begin working to receive monthly manual checks instead.




Do you pay overtime?


All hours worked over forty hours within a workweek will be paid at one and one-half times the regular hourly wage. Working more than forty hours is not allowed unless pre-approved by GrapeTree and the facility in which overtime will be incurred.




Do you reimburse for mileage, housing, meals and other expenses?


Certain long-term assignments do have funds available for reimbursement of certain expenses. When starting a long-term assignment, you will be notified if you will receive any reimbursements. If that is the case, an expense report must be submitted with the actual receipts to receive reimbursement for qualifying expenses incurred during the assignment.




What is electronic payment authorization?


It is an authorization agreement for automatic payroll deposit. This process prevents lost checks and allows us to pay frequently. We utilize auto deposit for weekly paychecks.




What is priority pay?


Priority pay is the benefit of receiving your deposit early, prior to the regular Friday payday.




How do I receive priority pay?


When submitting your timesheet in the Workforce Portal, there is an option to "request priority pay." Select the "request priority pay" box for each shift you wish to request priority pay for. There is a $25 fee for receving priority pay. You may submit as many completed timesheets as you want under one request, but will only be charged the one $25 fee from your entire deposit. Occassionally your Staffing Specialist will give you a free priority pay, in which the $25 fee is waived.




What if I don't have a computer to view my paystubs?


You will be able to set up an account on your mobile device but won't be able to view or print paystubs. There is a mobile app available called iSolvedGo - Head to our Employee Center, scroll down and see the "Did You Know" section regarding the iSolvedGo app.




What does "admin fee" mean on my paystub?


Admin fee is another term for the priority pay fee.




What do I do if my paystub doesn't show that I received STAT pay for my shift?


You can pull up your detailed paystub in iSolved by clicking "view/print paystub." This will show you each shift paid in that deposit and their pay rates.




What is my iSolved username?


Your iSolved username is your email address. Don't forget that there is also a mobile app for iSolved called iSolvedGo!




If I receive a booking fee, how much will be deducted from my paycheck?


If you receive a booking fee, we deduct 10% of your gross wages.




How do I update my direct deposit information?


We can send you a form electronically for you to fill out! It takes about 1-2 business days to get your account switched over.




Do priority pay requests have a deadline like regular timesheets?


Yes. All priority pay requests are due prior to 8 a.m. each business day (Monday - Friday) to be deposited into your account the next business day.




Can you make a deposit into my account on the weekends?


No, we cannot process deposits on Saturdays or Sundays, along with banking holidays.





CONTRACT STAFFING

How do I get documents/credentials to GrapeTree?


Documents can be faxed to GrapeTree at (888) 678-4077 or emailed to processing@grapetree.com.




How do I know if documents sent are received by GrapeTree?


An email receipt will be sent once the document(s) are received for processing.




When will documents be added to my file?


Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.




What does the documentation process look like?


Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.




What are the requirements for certifications?


Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider). (Joint Commission, Standard HR2.a)




What is required for the health examination and TB screening?


Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter. (Inspections and Appeals 58.10 (3))




What immunization records are required?


All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider. (CDC, Joint Commission, Standard HR.1, OSHA)




What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?


All healthcare professionals working in Iowa must complete an approved Dependent Adult Abuse training, along with a Mandatory Reporter: Child and Dependent Adult Abuse training through DHS and obtain a certificate for each course. Each training consists of a 2-hour course in which a certificate will be obtained. Certificates are valid for three years and offer a 1-hour recertification training. Dependent Adult Abuse and Mandatory Reporter: Child and Dependent Adult Abuse: https://dhs.iowa.gov/child-welfare/mandatoryreporter




What is an identification badge and why do I need to get one?


Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines. (Iowa General Assembly: 147.162)





STAT RESPONDER

How do I get documents/credentials to GrapeTree?


Documents can be faxed to GrapeTree at (888) 678-4077 or emailed to processing@grapetree.com.




How do I know if documents sent are received by GrapeTree?


An email receipt will be sent once the document(s) are received for processing.




When will documents be added to my file?


Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.




What does the documentation process look like?


Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.




What are the requirements for certifications?


Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider). (Joint Commission, Standard HR2.a)




What is required for the health examination and TB screening?


Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter. (Inspections and Appeals 58.10 (3))




What immunization records are required?


All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider. (CDC, Joint Commission, Standard HR.1, OSHA)




What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?


All healthcare professionals working in Iowa must complete an approved Dependent Adult Abuse training, along with a Mandatory Reporter: Child and Dependent Adult Abuse training through DHS and obtain a certificate for each course. Each training consists of a 2-hour course in which a certificate will be obtained. Certificates are valid for three years and offer a 1-hour recertification training. Dependent Adult Abuse and Mandatory Reporter: Child and Dependent Adult Abuse: https://dhs.iowa.gov/child-welfare/mandatoryreporter




What is an identification badge and why do I need to get one?


Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines. (Iowa General Assembly: 147.162)





APPLICATION PROCESS

What is the Workforce Portal?


As one of our active healthcare professionals, you will have access to a personalized workforce portal via the internet. In your portal, you will find the option to update your calendar, which once filled out enables your Staffing Specialist to assist you in finding needs that meet your specifications. You also have the capability of viewing and suggesting yourself for available shifts. Visit our Employee Center page to learn more!




What if I have days that I cannot work?


By keeping your online availability calendar updated in your workforce portal, we can easily tell which days you are available. If you have a day pop up in which you cannot work, please contact your GrapeTree Staffing Specialist to have them mark your calendar as 'Do Not Work.'




What if I am sick or have an emergency and can't work my scheduled shift?


We understand that emergencies come up and people get sick, but since we are in the business of filling shifts for those types of emergencies already, it is very important that we're alerted immediately. Employees who are sick or cannot work a scheduled shift must notify our office and the facility as soon as possible so arrangements can be made to find a replacement. In the case of an illness, a doctor's note is required to be sent to our office so we can be accountable to the facilities we staff.




Can I choose the facilities in which I'd like to work at?


Yes, you can choose the facilities where you would like to work. Our online portal allows you to see shifts up to 250 miles of all facilities, or at facilities that are only marked as your preferred. Communication with your Staffing Specialist will ensure that you are only notified of facilities that you want to work at.




Who do I contact if I have concerns for patient care and safety?


We encourage you to discuss your concerns directly with the facility using the appropriate chain of reporting. If your concerns can't be resolved through the facility or GrapeTree management, you are encouraged to contact The Joint Commission at the Office of Quality Monitoring (OQM) at (800) 994-6610. GrapeTree will take no disciplinary or punitive action for reports of safety or quality-of-care concerns.





TESTS AND FORMS CENTER

What is the Workforce Portal?


As one of our active healthcare professionals, you will have access to a personalized workforce portal via the internet. In your portal, you will find the option to update your calendar, which once filled out enables your Staffing Specialist to assist you in finding needs that meet your specifications. You also have the capability of viewing and suggesting yourself for available shifts. Visit our Employee Center page to learn more!




What if I have days that I cannot work?


By keeping your online availability calendar updated in your workforce portal, we can easily tell which days you are available. If you have a day pop up in which you cannot work, please contact your GrapeTree Staffing Specialist to have them mark your calendar as 'Do Not Work.'




What if I am sick or have an emergency and can't work my scheduled shift?


We understand that emergencies come up and people get sick, but since we are in the business of filling shifts for those types of emergencies already, it is very important that we're alerted immediately. Employees who are sick or cannot work a scheduled shift must notify our office and the facility as soon as possible so arrangements can be made to find a replacement. In the case of an illness, a doctor's note is required to be sent to our office so we can be accountable to the facilities we staff.




Can I choose the facilities in which I'd like to work at?


Yes, you can choose the facilities where you would like to work. Our online portal allows you to see shifts up to 250 miles of all facilities, or at facilities that are only marked as your preferred. Communication with your Staffing Specialist will ensure that you are only notified of facilities that you want to work at.




Who do I contact if I have concerns for patient care and safety?


We encourage you to discuss your concerns directly with the facility using the appropriate chain of reporting. If your concerns can't be resolved through the facility or GrapeTree management, you are encouraged to contact The Joint Commission at the Office of Quality Monitoring (OQM) at (800) 994-6610. GrapeTree will take no disciplinary or punitive action for reports of safety or quality-of-care concerns.





WORKFORCE PORTAL

Where do I find timesheets?


Timesheets are located on the Employee Center page of our website. You have easy and quick access, 24 hours a day, to timecards and all our forms.




How do I get timesheets to GrapeTree?


Timesheets can be submitted via the WorkForce Portal.




When do timesheets have to be submitted?


Timesheets need to be submitted in your Workforce Portal each week by 8 a.m. on Sunday if you wish to be paid Friday (for the previous workweek of Sunday-Saturday). We recommend that you submit your timesheets immediately after your shift. There may be a delay in your payment if timesheets are not submitted by the deadline, and may also result in disciplinary action, up to and including termination.




What if I work at different facilities during the same week? Can I use the same timesheet for all of them?


Unfortunately, in order for us to keep reports clear for the facilities, we do require that you use separate timesheets for each facility you work at.




Do I have to use a GrapeTree timesheet? What if I forgot to bring a timesheet with me to the facility?


All of your shifts worked must be submitted on a GrapeTree timesheet. Handwritten or non-GrapeTree timesheets will not be accepted. If you forgot to bring a timesheet to the facility, you may download one from our Employee Center if the facility has computer access. If the facility does not have computer access, it is your responsibility to make arrangements with the facility to get a GrapeTree timesheet completed in order for you to be paid.




What if I can't get my timesheet uploaded in the Workforce Portal?


If you are having issues uploading your timesheet and have tried all options, you can email your timesheet to our Payroll Department: payroll@grapetree.com. Please do not send your timesheet to processing@grapetree.com as it will reject your timesheet.




What if I didn't take a break/lunch during my shift?


You must have the facility initial the "no break exception" line on your timesheet. If the facility does not initial this part on your timesheet, the break/lunch will be deducted.




What if I turn in my timesheet after the deadline?


If you turn in your timesheet after the deadline (8am on Sunday), your compensation will be delayed until the following pay period.




What if my shift starts one day and ends the next? How do I record that on my timesheet?


If you work a shift that begins one day and ends the next, record all times for that shift in the column the day the shift started.




What happens if I calculate my total hours worked wrong and write it incorrectly on my timesheet?


As long as your shift start and end times, as well as if you took a break, are written correctly on the timesheet, it's okay if the total hours is miscalculated. Our system will recalculate the hours when we review your timesheet.




I can't upload my timesheet to the Workforce Portal because the shift is not on my calendar.


Please contact your Staffing Specialist so that he/she can add the shift to your calendar.





TIMESHEETS

What is the Workforce Portal?


As one of our active healthcare professionals, you will have access to a personalized workforce portal via the internet. In your portal, you will find the option to update your calendar, which once filled out enables your Staffing Specialist to assist you in finding needs that meet your specifications. You also have the capability of viewing and suggesting yourself for available shifts. Visit our Employee Center page to learn more!




What if I have days that I cannot work?


By keeping your online availability calendar updated in your workforce portal, we can easily tell which days you are available. If you have a day pop up in which you cannot work, please contact your GrapeTree Staffing Specialist to have them mark your calendar as 'Do Not Work.'




What if I am sick or have an emergency and can't work my scheduled shift?


We understand that emergencies come up and people get sick, but since we are in the business of filling shifts for those types of emergencies already, it is very important that we're alerted immediately. Employees who are sick or cannot work a scheduled shift must notify our office and the facility as soon as possible so arrangements can be made to find a replacement. In the case of an illness, a doctor's note is required to be sent to our office so we can be accountable to the facilities we staff.




Can I choose the facilities in which I'd like to work at?


Yes, you can choose the facilities where you would like to work. Our online portal allows you to see shifts up to 250 miles of all facilities, or at facilities that are only marked as your preferred. Communication with your Staffing Specialist will ensure that you are only notified of facilities that you want to work at.




Who do I contact if I have concerns for patient care and safety?


We encourage you to discuss your concerns directly with the facility using the appropriate chain of reporting. If your concerns can't be resolved through the facility or GrapeTree management, you are encouraged to contact The Joint Commission at the Office of Quality Monitoring (OQM) at (800) 994-6610. GrapeTree will take no disciplinary or punitive action for reports of safety or quality-of-care concerns.





FORMS

How do I get documents/credentials to GrapeTree?


Documents can be faxed to GrapeTree at (888) 678-4077 or emailed to processing@grapetree.com.




How do I know if documents sent are received by GrapeTree?


An email receipt will be sent once the document(s) are received for processing.




When will documents be added to my file?


Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.




What does the documentation process look like?


Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.




What are the requirements for certifications?


Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider). (Joint Commission, Standard HR2.a)




What is required for the health examination and TB screening?


Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter. (Inspections and Appeals 58.10 (3))




What immunization records are required?


All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider. (CDC, Joint Commission, Standard HR.1, OSHA)




What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?


All healthcare professionals working in Iowa must complete an approved Dependent Adult Abuse training, along with a Mandatory Reporter: Child and Dependent Adult Abuse training through DHS and obtain a certificate for each course. Each training consists of a 2-hour course in which a certificate will be obtained. Certificates are valid for three years and offer a 1-hour recertification training. Dependent Adult Abuse and Mandatory Reporter: Child and Dependent Adult Abuse: https://dhs.iowa.gov/child-welfare/mandatoryreporter




What is an identification badge and why do I need to get one?


Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines. (Iowa General Assembly: 147.162)





CREDENTIALS

Why do I need a bank account?


GrapeTree utilizes direct deposit in order to prevent lost checks and to guarantee you receive payments on time. It also allows us to pay more frequently than other organizations. Therefore, a checking or savings account is required for direct deposit.




Why do I have to submit a voided check, direct deposit form, or bank letterhead?


GrapeTree utilizes direct deposit for payroll. The voided check, direct deposit form, or bank letterhead helps ensure funds are deposited into the correct bank account by allowing verification of the routing and account numbers. GrapeTree does not accept deposit slips.




How do I get paid? Will taxes be taken out?


Wages are paid every Friday for work performed during the previous week ending on Saturday. To assist in handling tax deductions, GrapeTree automatically withholds FICA, Medicare taxes and federal and state taxes from each paycheck.




How do I access my paystubs?


Your paystubs are added weekly to your iSolved account, which you will set up when you are first paid. To view present and previous paystubs, access iSolved located on our Employee Center page. Once you log in, click "employee self-service" on the left-hand side, and then click "pay history."




When does the workweek begin/end and when do I get paid?


The GrapeTree workweek begins on Sunday and ends on Saturday, which is paid the following Friday. During contracts and special projects, you may be required to work the facility's workweek, but you will be notified before your shift if that is the case.




Is direct deposit required?


Employees hired before July 1, 2005 had the option of receiving auto deposit of paychecks or receiving a manual check when they began employment. Employees who elected to receive a manual check are paid monthly on the 15th of every month or the next business day, should the 15th fall on a weekend or holiday. Employees hired on or after July 1, 2005 are required to sign up for auto deposit of paychecks as a condition of hire per Iowa Code Section 91A.3 (3) and 91A.6. These employees do have the option to withdraw from auto deposit once they begin working to receive monthly manual checks instead.




Do you pay overtime?


All hours worked over forty hours within a workweek will be paid at one and one-half times the regular hourly wage. Working more than forty hours is not allowed unless pre-approved by GrapeTree and the facility in which overtime will be incurred.




Do you reimburse for mileage, housing, meals and other expenses?


Certain long-term assignments do have funds available for reimbursement of certain expenses. When starting a long-term assignment, you will be notified if you will receive any reimbursements. If that is the case, an expense report must be submitted with the actual receipts to receive reimbursement for qualifying expenses incurred during the assignment.




What is electronic payment authorization?


It is an authorization agreement for automatic payroll deposit. This process prevents lost checks and allows us to pay frequently. We utilize auto deposit for weekly paychecks.




What is priority pay?


Priority pay is the benefit of receiving your deposit early, prior to the regular Friday payday.




How do I receive priority pay?


When submitting your timesheet in the Workforce Portal, there is an option to "request priority pay." Select the "request priority pay" box for each shift you wish to request priority pay for. There is a $25 fee for receving priority pay. You may submit as many completed timesheets as you want under one request, but will only be charged the one $25 fee from your entire deposit. Occassionally your Staffing Specialist will give you a free priority pay, in which the $25 fee is waived.




What if I don't have a computer to view my paystubs?


You will be able to set up an account on your mobile device but won't be able to view or print paystubs. There is a mobile app available called iSolvedGo - Head to our Employee Center, scroll down and see the "Did You Know" section regarding the iSolvedGo app.




What does "admin fee" mean on my paystub?


Admin fee is another term for the priority pay fee.




What do I do if my paystub doesn't show that I received STAT pay for my shift?


You can pull up your detailed paystub in iSolved by clicking "view/print paystub." This will show you each shift paid in that deposit and their pay rates.




What is my iSolved username?


Your iSolved username is your email address. Don't forget that there is also a mobile app for iSolved called iSolvedGo!




If I receive a booking fee, how much will be deducted from my paycheck?


If you receive a booking fee, we deduct 10% of your gross wages.




How do I update my direct deposit information?


We can send you a form electronically for you to fill out! It takes about 1-2 business days to get your account switched over.




Do priority pay requests have a deadline like regular timesheets?


Yes. All priority pay requests are due prior to 8 a.m. each business day (Monday - Friday) to be deposited into your account the next business day.




Can you make a deposit into my account on the weekends?


No, we cannot process deposits on Saturdays or Sundays, along with banking holidays.





PAYROLL

Is there a health insurance plan? If so, how do I apply?


Employees may become eligible for the health insurance plan after 1 year of employment with an average of 30 hours per week. If you do meet the minimum requirements, our Human Resources Department will reach out to you. You can choose to accept or deny coverage at that time. If interested or you have any questions, feel free to contact our Human Resources Department at (712) 336-0800 ext 2774.




Is AFLAC available?


AFLAC benefits are available to all employees at their own cost. Employees may be eligible to participate after 90 days of employment and a 13 week assignment or eligible long-term assignment with an average of 30 hours per week.





INSURANCE

CALL US
Tel: (712) 336-0800
Fax: (888) 678-4077
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Milford, Iowa 51351
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