GOT QUESTIONS? WE'VE GOT  answers

How do I get documents/credentials to GrapeTree?


Documents can be faxed to GrapeTree at (888) 678-4077 or emailed to processing@grapetree.com.




How do I know if documents sent are received by GrapeTree?


An email receipt will be sent once the document(s) are received for processing.




When will documents be added to my file?


Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.




What does the documentation process look like?


Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.




What are the requirements for certifications?


Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider). (Joint Commission, Standard HR2.a)




What is required for the health examination and TB screening?


Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter. (Inspections and Appeals 58.10 (3))




What immunization records are required?


All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider. (CDC, Joint Commission, Standard HR.1, OSHA)




What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?


All healthcare professionals working in Iowa must complete an approved Dependent Adult Abuse training, along with a Mandatory Reporter: Child and Dependent Adult Abuse training through DHS and obtain a certificate for each course. Each training consists of a 2-hour course in which a certificate will be obtained. Certificates are valid for three years and offer a 1-hour recertification training. Dependent Adult Abuse and Mandatory Reporter: Child and Dependent Adult Abuse: https://dhs.iowa.gov/child-welfare/mandatoryreporter




What is an identification badge and why do I need to get one?


Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines. (Iowa General Assembly: 147.162)





PER DIEM STAFFING

What is a GrapeTree STAT Responder?


A STAT Responder is a fully credentialed individual that has the ability to respond to last minute shortages, emergencies and disasters within the healthcare industry. Click here to learn more!




How do I become a STAT Responder?


STAT Responders must successfully complete all program requirements set forth. The program contains rules, regulations, codes and laws required by local, state and federal regulatory bodies as well as standards set forth by The Joint Commission, GrapeTree Medical Staffing and other reputable organizations involved in healthcare staffing.





CONTRACT STAFFING

What is a GrapeTree STAT Responder?


A STAT Responder is a fully credentialed individual that has the ability to respond to last minute shortages, emergencies and disasters within the healthcare industry. Click here to learn more!




How do I become a STAT Responder?


STAT Responders must successfully complete all program requirements set forth. The program contains rules, regulations, codes and laws required by local, state and federal regulatory bodies as well as standards set forth by The Joint Commission, GrapeTree Medical Staffing and other reputable organizations involved in healthcare staffing.





STAT RESPONDER

What is the Tests and Forms Center?


The Tests and Forms Center is a free E-learning software allowing us to provide training to healthcare professionals. The primary purpose is to facilitate learning and review of regulatory requirements for The Joint Commission, IOSHA and other state, federal and GrapeTree Medical Staffing requirements. Training is required at the time of application and yearly thereafter. (Joint Commission, Standard HR.1 c, OSHA, State and Federal regulatory agencies)




How do I get started with the Tests and Forms Center?


Log in as a returning applicant. Once logged in, look under the 'My Tasks' section to see what checklists, tests or employee forms are assigned. Click on the name of the document to open it up to proceed.




How do I get to the Application Center login?


Click here to log in 24/7 to your Application Center continuing education credentials.




What should I do if I forget my user ID or password?


Your password is confidential and is not shared with administrative staff. If you forget your unique password, click on the 'Lost Your Password?' link located under the 'Returning Applicant's' login. Type in your email address and your password will be emailed to you.




What should I do if I am unable to finish an online course or the exam in one sitting?


If you are not able to finish an online course or exam in one sitting, please do not begin the test. Once you begin a test, you will need to complete it before submitting and exiting. If you do not complete the test or your time runs out, the system will show that you failed.




What happens if I fail a test?


Every state has different requirements for test taking. Please contact (712) 336-0800 extension 2702 to inquire about a test being reassigned. The OnBoarding Specialist will determine if you are able to take the test again based off previous attempts.




What happens if I am unable to open the course or get a blank screen?


Contact the GrapeTree OnBoarding Department by calling (712) 336-0800 extension 2702.





APPLICATION PROCESS

What is the Tests and Forms Center?


The Tests and Forms Center is a free E-learning software allowing us to provide training to healthcare professionals. The primary purpose is to facilitate learning and review of regulatory requirements for The Joint Commission, IOSHA and other state, federal and GrapeTree Medical Staffing requirements. Training is required at the time of application and yearly thereafter. (Joint Commission, Standard HR.1 c, OSHA, State and Federal regulatory agencies)




How do I get started with the Tests and Forms Center?


Log in as a returning applicant. Once logged in, look under the 'My Tasks' section to see what checklists, tests or employee forms are assigned. Click on the name of the document to open it up to proceed.




How do I get to the Application Center login?


Click here to log in 24/7 to your Application Center continuing education credentials.




What should I do if I forget my user ID or password?


Your password is confidential and is not shared with administrative staff. If you forget your unique password, click on the 'Lost Your Password?' link located under the 'Returning Applicant's' login. Type in your email address and your password will be emailed to you.




What should I do if I am unable to finish an online course or the exam in one sitting?


If you are not able to finish an online course or exam in one sitting, please do not begin the test. Once you begin a test, you will need to complete it before submitting and exiting. If you do not complete the test or your time runs out, the system will show that you failed.




What happens if I fail a test?


Every state has different requirements for test taking. Please contact (712) 336-0800 extension 2702 to inquire about a test being reassigned. The OnBoarding Specialist will determine if you are able to take the test again based off previous attempts.




What happens if I am unable to open the course or get a blank screen?


Contact the GrapeTree OnBoarding Department by calling (712) 336-0800 extension 2702.





TESTS AND FORMS CENTER

What is the Tests and Forms Center?


The Tests and Forms Center is a free E-learning software allowing us to provide training to healthcare professionals. The primary purpose is to facilitate learning and review of regulatory requirements for The Joint Commission, IOSHA and other state, federal and GrapeTree Medical Staffing requirements. Training is required at the time of application and yearly thereafter. (Joint Commission, Standard HR.1 c, OSHA, State and Federal regulatory agencies)




How do I get started with the Tests and Forms Center?


Log in as a returning applicant. Once logged in, look under the 'My Tasks' section to see what checklists, tests or employee forms are assigned. Click on the name of the document to open it up to proceed.




How do I get to the Application Center login?


Click here to log in 24/7 to your Application Center continuing education credentials.




What should I do if I forget my user ID or password?


Your password is confidential and is not shared with administrative staff. If you forget your unique password, click on the 'Lost Your Password?' link located under the 'Returning Applicant's' login. Type in your email address and your password will be emailed to you.




What should I do if I am unable to finish an online course or the exam in one sitting?


If you are not able to finish an online course or exam in one sitting, please do not begin the test. Once you begin a test, you will need to complete it before submitting and exiting. If you do not complete the test or your time runs out, the system will show that you failed.




What happens if I fail a test?


Every state has different requirements for test taking. Please contact (712) 336-0800 extension 2702 to inquire about a test being reassigned. The OnBoarding Specialist will determine if you are able to take the test again based off previous attempts.




What happens if I am unable to open the course or get a blank screen?


Contact the GrapeTree OnBoarding Department by calling (712) 336-0800 extension 2702.





WORKFORCE PORTAL

TIMESHEETS

Where do I find timesheets?


Timesheets are filled out in the Workforce Portal. Watch our Electronic Timesheet Tutorial video to learn how to submit your timesheets.




How do I get timesheets to GrapeTree?


Timesheets are filled out and submitted electronically the WorkForce Portal.




When do timesheets have to be submitted?


Timesheets need to be submitted in your Workforce Portal each week by 8 a.m. on Sunday if you wish to be paid Friday (for the previous workweek of Sunday-Saturday). We recommend that you submit your timesheets immediately after your shift. There may be a delay in your payment if timesheets are not submitted by the deadline, and may also result in disciplinary action, up to and including termination.




Do I have to fill out a GrapeTree electronic timesheet?


All of your shifts worked must be submitted on a GrapeTree electronic timesheet. Handwritten or non-GrapeTree timesheets will not be accepted. If you do not have a smart device, you can find your Workforce Portal login link in the Employee Center if the facility has computer access. If the facility does not have computer access, it is your responsibility to make arrangements with the facility to get a GrapeTree timesheet completed in order for you to be paid.




What if I can't get my timesheet submitted in the Workforce Portal?


If you are having issues submitting your timesheet and have tried all options, you can email your time to our Payroll Department: payroll@grapetree.com. Please do not send your timesheet to processing@grapetree.com as it will reject your timesheet.




What if I turn in my timesheet after the deadline?


If you turn in your timesheet after the deadline (8am on Sunday), your compensation will be delayed until the following pay period.




I can't upload my timesheet to the Workforce Portal because the shift is not on my calendar.


Please contact your Staffing Specialist so that he/she can add the shift to your calendar.





View our Electronic Timesheet Tutorial video to learn how to submit your timesheets.

Where do I find timesheets?


Timesheets are filled out in the Workforce Portal. Watch our Electronic Timesheet Tutorial video to learn how to submit your timesheets.




How do I get timesheets to GrapeTree?


Timesheets are filled out and submitted electronically the WorkForce Portal.




When do timesheets have to be submitted?


Timesheets need to be submitted in your Workforce Portal each week by 8 a.m. on Sunday if you wish to be paid Friday (for the previous workweek of Sunday-Saturday). We recommend that you submit your timesheets immediately after your shift. There may be a delay in your payment if timesheets are not submitted by the deadline, and may also result in disciplinary action, up to and including termination.




Do I have to fill out a GrapeTree electronic timesheet?


All of your shifts worked must be submitted on a GrapeTree electronic timesheet. Handwritten or non-GrapeTree timesheets will not be accepted. If you do not have a smart device, you can find your Workforce Portal login link in the Employee Center if the facility has computer access. If the facility does not have computer access, it is your responsibility to make arrangements with the facility to get a GrapeTree timesheet completed in order for you to be paid.




What if I can't get my timesheet submitted in the Workforce Portal?


If you are having issues submitting your timesheet and have tried all options, you can email your time to our Payroll Department: payroll@grapetree.com. Please do not send your timesheet to processing@grapetree.com as it will reject your timesheet.




What if I turn in my timesheet after the deadline?


If you turn in your timesheet after the deadline (8am on Sunday), your compensation will be delayed until the following pay period.




I can't upload my timesheet to the Workforce Portal because the shift is not on my calendar.


Please contact your Staffing Specialist so that he/she can add the shift to your calendar.





FORMS

How do I get documents/credentials to GrapeTree?


Documents can be faxed to GrapeTree at (888) 678-4077 or emailed to processing@grapetree.com.




How do I know if documents sent are received by GrapeTree?


An email receipt will be sent once the document(s) are received for processing.




When will documents be added to my file?


Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.




What does the documentation process look like?


Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.




What are the requirements for certifications?


Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider). (Joint Commission, Standard HR2.a)




What is required for the health examination and TB screening?


Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter. (Inspections and Appeals 58.10 (3))




What immunization records are required?


All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider. (CDC, Joint Commission, Standard HR.1, OSHA)




What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?


All healthcare professionals working in Iowa must complete an approved Dependent Adult Abuse training, along with a Mandatory Reporter: Child and Dependent Adult Abuse training through DHS and obtain a certificate for each course. Each training consists of a 2-hour course in which a certificate will be obtained. Certificates are valid for three years and offer a 1-hour recertification training. Dependent Adult Abuse and Mandatory Reporter: Child and Dependent Adult Abuse: https://dhs.iowa.gov/child-welfare/mandatoryreporter




What is an identification badge and why do I need to get one?


Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines. (Iowa General Assembly: 147.162)





CREDENTIALS

How do I get documents/credentials to GrapeTree?


Documents can be faxed to GrapeTree at (888) 678-4077 or emailed to processing@grapetree.com.




How do I know if documents sent are received by GrapeTree?


An email receipt will be sent once the document(s) are received for processing.




When will documents be added to my file?


Once the documents are received and reviewed for accuracy, they are uploaded to your file. If any changes or corrections are needed, you will be contacted to make those revisions.




What does the documentation process look like?


Following recommendation for hire, we will go over all documentation and testing that need to be completed prior to working at any GrapeTree facility. Once documents are received, your file will be reviewed. Once accepted, you will receive a link to log in to your personalized workforce portal, and your Staffing Specialist will contact you to answer questions and guide you through our workforce portal and any policies that must be followed.




What are the requirements for certifications?


Copies (front and back) of all applicable clinical certifications such as BCLS, ACLS, PALS and NPR (these certifications should be American Heart Association, Healthcare Provider). (Joint Commission, Standard HR2.a)




What is required for the health examination and TB screening?


Employees should have a physical examination within six months prior to or upon employment. Once hired, employees must provide an updated health statement every four years. Tuberculin skin tests are required at the time of employment and annually thereafter. (Inspections and Appeals 58.10 (3))




What immunization records are required?


All healthcare professionals must submit a record of the hepatitis B series, titer showing immunity or declination. MMR, Varicella, Tetanus and/or Influenza are facility specific and may be required. Records must be an official document or signed by a healthcare provider. (CDC, Joint Commission, Standard HR.1, OSHA)




What is needed for the Dependent Adult Abuse? What is needed for the Mandatory Reporter: Child and Dependent Adult Abuse?


All healthcare professionals working in Iowa must complete an approved Dependent Adult Abuse training, along with a Mandatory Reporter: Child and Dependent Adult Abuse training through DHS and obtain a certificate for each course. Each training consists of a 2-hour course in which a certificate will be obtained. Certificates are valid for three years and offer a 1-hour recertification training. Dependent Adult Abuse and Mandatory Reporter: Child and Dependent Adult Abuse: https://dhs.iowa.gov/child-welfare/mandatoryreporter




What is an identification badge and why do I need to get one?


Healthcare professionals must identify themselves through the use of identification badges. A 2x2 passport photo or approved digital submitted photo is required to create your personal name badge. A photo identification badge will be mailed to each applicant after the file is complete. Click here to see photo guidelines. (Iowa General Assembly: 147.162)





PAYROLL

Where do I find timesheets?


Timesheets are filled out in the Workforce Portal. Watch our Electronic Timesheet Tutorial video to learn how to submit your timesheets.




How do I get timesheets to GrapeTree?


Timesheets are filled out and submitted electronically the WorkForce Portal.




When do timesheets have to be submitted?


Timesheets need to be submitted in your Workforce Portal each week by 8 a.m. on Sunday if you wish to be paid Friday (for the previous workweek of Sunday-Saturday). We recommend that you submit your timesheets immediately after your shift. There may be a delay in your payment if timesheets are not submitted by the deadline, and may also result in disciplinary action, up to and including termination.




Do I have to fill out a GrapeTree electronic timesheet?


All of your shifts worked must be submitted on a GrapeTree electronic timesheet. Handwritten or non-GrapeTree timesheets will not be accepted. If you do not have a smart device, you can find your Workforce Portal login link in the Employee Center if the facility has computer access. If the facility does not have computer access, it is your responsibility to make arrangements with the facility to get a GrapeTree timesheet completed in order for you to be paid.




What if I can't get my timesheet submitted in the Workforce Portal?


If you are having issues submitting your timesheet and have tried all options, you can email your time to our Payroll Department: payroll@grapetree.com. Please do not send your timesheet to processing@grapetree.com as it will reject your timesheet.




What if I turn in my timesheet after the deadline?


If you turn in your timesheet after the deadline (8am on Sunday), your compensation will be delayed until the following pay period.




I can't upload my timesheet to the Workforce Portal because the shift is not on my calendar.


Please contact your Staffing Specialist so that he/she can add the shift to your calendar.





INSURANCE