Client Success Manager
TYPE OF JOB
Onsite, Hybrid, or Remote
$42,000-$46,000/annually + commission
At GrapeTree Medical Staffing, we believe that people are the most important factor when it comes to building and maintaining a thriving, innovative company. Are you ready to contribute to our success and make an impact in the healthcare industry with an energetic and ever-growing team?
If this sounds like you, come join our fast-paced Sales Team as a Client Success Manager!
Here are the details:
Our Client Success Manager is responsible for designing and implementing client sales strategies to increase demand, engagement, and long-term retention of clients. The Client Success Managers will use active listening skills to understand client concerns, discuss reasons for not communicating or providing shifts opportunities to us, and use feedback to re-sell GrapeTree solutions.
Location(s): Our corporate office is located in Milford, Iowa. We work and live where others vacation! We offer the option to work full-time onsite, hybrid, or full-time remote based on your location.
Onsite: Team members can choose to work full-time onsite at our corporate office.
Hybrid: Our hybrid option allows team members to work 3 days at home and 2 days in the office each week. Thursdays are considered to be a universal onsite day for all employees within a 40-mile radius of headquarters.
Remote: Based on a candidate’s location, this position can also be offered as a full-time work from home opportunity.
Schedule: For this position, you can expect to work Monday-Friday, 8am-5pm CST.
Salary: The salary range for this position is $42,000-$46,000/annually + commission opportunity. Salary is based on experience, and wages are received weekly, with the option to earn it sooner with Instant Pay!
Benefits: Medical insurance: premium as low as $10.07 per week, Basic Life Insurance: $50,000, 401k: up to 4% employer match, bonuses/incentives: numerous opportunities
A day in the life:
Help to identify & summarize key learnings and potential solutions to increase client engagement
Use effective sales techniques to understand the root cause of client disengagement & use GrapeTree solutions to drive increased revenue
Build and maintain positive relationships with clients via proactive and responsive business relations
Ensure high level of client satisfaction through proactive support and active listening to address concerns and provide solutions
Research and implement creative and effective retention and recruiting techniques
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Here's what you need to be successful in this role:
Strong sales skillset specializing in confidently re-engaging inactive clients
Tenacious, resilient, and curious worker that enjoys being brought in on exciting (sometime difficult or urgent) projects with defined targeted outcomes
Knowledge of software frequently used, including but not limited to, Microsoft Office, Adobe, scanning software and Windows
Familiarity and comprehension of Internet capabilities
High School Diploma or equivalent
Strong communication and organizational skills
High level of customer service skills to include customer support and/or issue resolution experience.
Home internet capabilities must be minimum of 25mb download & 5mb upload
We think you'll love working for us. Here's why:
Benefits with YOU in mind – Our benefits begin the first of the month following your date of hire. Our benefits include:
Medical insurance with premiums as low as $10.07/week
Vision and dental plans
Flexible spending account
Basic and Voluntary Life insurance
401k plan and 401k matching
Bonus! Your birthday is a paid day off
Reward and Recognition Opportunities – Our employees rock… we get it. That’s why we offer fun incentives, programs, and annual awards.
Health & Wellness – Being in the healthcare industry, health and wellness is important to us. That’s why we have a wellness committee to coordinate and encourage wellness activities, plus we offer ergonomic standing desks to all on-site employees, a 24/7 fitness center in our corporate office, and wellness reimbursement up to $20 per month!
Crushing Company Culture – We work hard, but we play hard, too! We keep our GrapeTree family connected with so many fun initiatives:
Quarterly business updates
Snack Attack Wednesdays
Volunteer and wellness opportunities
Annual summer picnic for employees and their families
Annual holiday party with awards and prizes
Various corporate events
Love where you work:
The workstation for this position is a cubicle setting where you will be able to closely interact and connect with your co-workers! You can expect multiple monitors, frequent phone usage, adequate lighting, a clean environment, and moderate noise levels.
Our Bragging Moment: For the seventh year in a row, GrapeTree was ranked #4503 on the 2022 Inc. 5000 List of Fastest-Growing Private Companies!
Where You Can Find Us: 2501 Boji Bend Dr. Suite 100, Milford, Iowa 51351
EEO/AA: Employer Minority / Female / Disabled / Veteran / Sexual Orientation / Gender Identity