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Client Success Manager

TYPE OF JOB

Full-time

JOB LOCATION

Onsite, Hybrid, or Remote

WAGE

$42,000-$46,000/annually + commission

At GrapeTree Medical Staffing, we believe that people are the most important factor when it comes to building and maintaining a thriving, innovative company. Are you ready to contribute to our success and make an impact in the healthcare industry with an energetic and ever-growing team?


If this sounds like you, come join our fast-paced Sales Team as a Client Success Manager!

Here are the details:

Our Client Success Manager is responsible for designing and implementing client sales strategies to increase demand, engagement, and long-term retention of clients. The Client Success Managers will use active listening skills to understand client concerns, discuss reasons for not communicating or providing shifts opportunities to us, and use feedback to re-sell GrapeTree solutions.


Location(s): Our corporate office is located in Milford, Iowa. We work and live where others vacation! We offer the option to work full-time onsite, hybrid, or full-time remote based on your location.


  • Onsite: Team members can choose to work full-time onsite at our corporate office.

  • Hybrid: Our hybrid option allows team members to work 3 days at home and 2 days in the office each week. Thursdays are considered to be a universal onsite day for all employees within a 40-mile radius of headquarters.

  • Remote: Based on a candidate’s location, this position can also be offered as a full-time work from home opportunity.


Schedule: For this position, you can expect to work Monday-Friday, 8am-5pm CST.


Salary: The salary range for this position is $42,000-$46,000/annually + commission opportunity. Salary is based on experience, and wages are received weekly, with the option to earn it sooner with Instant Pay!


Benefits: Medical insurance: premium as low as $10.07 per week, Basic Life Insurance: $50,000, 401k: up to 4% employer match, bonuses/incentives: numerous opportunities

A day in the life:

  • Help to identify & summarize key learnings and potential solutions to increase client engagement

  • Use effective sales techniques to understand the root cause of client disengagement & use GrapeTree solutions to drive increased revenue

  • Build and maintain positive relationships with clients via proactive and responsive business relations

  • Ensure high level of client satisfaction through proactive support and active listening to address concerns and provide solutions

  • Research and implement creative and effective retention and recruiting techniques

  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Here's what you need to be successful in this role:

  • Strong sales skillset specializing in confidently re-engaging inactive clients

  • Tenacious, resilient, and curious worker that enjoys being brought in on exciting (sometime difficult or urgent) projects with defined targeted outcomes

  • Knowledge of software frequently used, including but not limited to, Microsoft Office, Adobe, scanning software and Windows

  • Familiarity and comprehension of Internet capabilities

  • High School Diploma or equivalent

  • Strong communication and organizational skills

  • High level of customer service skills to include customer support and/or issue resolution experience.

  • Home internet capabilities must be minimum of 25mb download & 5mb upload

We think you'll love working for us. Here's why:

Benefits with YOU in mind – Our benefits begin the first of the month following your date of hire. Our benefits include:


  • Medical insurance with premiums as low as $10.07/week

  • Vision and dental plans

  • Short-term disability

  • Flexible spending account

  • Basic and Voluntary Life insurance

  • 401k plan and 401k matching

  • Paid-time-off (PTO)

  • Holiday pay

  • Pet Insurance

  • Bonus! Your birthday is a paid day off


Reward and Recognition Opportunities – Our employees rock… we get it. That’s why we offer fun incentives, programs, and annual awards.


Health & Wellness – Being in the healthcare industry, health and wellness is important to us. That’s why we have a wellness committee to coordinate and encourage wellness activities, plus we offer ergonomic standing desks to all on-site employees, a 24/7 fitness center in our corporate office, and wellness reimbursement up to $20 per month!


Crushing Company Culture – We work hard, but we play hard, too! We keep our GrapeTree family connected with so many fun initiatives:


  • Social hours

  • Quarterly business updates

  • Snack Attack Wednesdays

  • Volunteer and wellness opportunities

  • Annual summer picnic for employees and their families

  • Annual holiday party with awards and prizes

  • Various corporate events

Love where you work:

The workstation for this position is a cubicle setting where you will be able to closely interact and connect with your co-workers! You can expect multiple monitors, frequent phone usage, adequate lighting, a clean environment, and moderate noise levels.

About Us

Our Bragging Moment: For the seventh year in a row, GrapeTree was ranked #4503 on the 2022 Inc. 5000 List of Fastest-Growing Private Companies!

 

Where You Can Find Us: 2501 Boji Bend Dr. Suite 100, Milford, Iowa 51351

EEO/AA: Employer Minority / Female / Disabled / Veteran / Sexual Orientation / Gender Identity

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