Client Success Manager
TYPE OF JOB
Full-time
JOB LOCATION
Onsite, Hybrid, or Remote
WAGE
$19/hour + bonus opportunity
At GrapeTree Medical Staffing, we believe that people are the most important factor when it comes to building & maintaining a thriving, innovative company. Each day, our team members have the opportunity to make a lasting impact while building trusting relationships with the healthcare professionals and healthcare communities we serve. We are looking for passionate, hard-working individuals to not only join our growing bunch & outstanding company culture, but to also contribute to our mission – improving healthcare.
Are YOU ready to make an impact?
Here are the details:
The Client Success Manager plays a critical role in driving client engagement, satisfaction, and long-term retention. This role partners closely with clients to understand their evolving needs, re-engage inactive accounts, and reinforce the value of GrapeTree’s workforce solutions. Through strong relationship-building, consultative selling, and active listening, the Client Success Manager identifies drivers of client disengagement and turns those insights into actionable strategies that support retention and revenue growth.
Location(s):
Our corporate office is located in Milford, Iowa. We work and live where others vacation! We offer the option to work full-time onsite, hybrid, or full-time remote based on your location.
Onsite: Team members can choose to work full-time onsite at our corporate office.
Hybrid: Our hybrid option allows team members to work 3 days at home and 2 days in the office each week. Thursdays are considered to be a universal onsite day for all employees within a 40-mile radius of headquarters.
Remote: Based on a candidate's location, this position can also be offered as a full-time work from home opportunity.
Schedule:
As a Staffing Client Success Manager, you can expect to work Monday-Friday, 8am-5pm CT.
Wage:
This is an hourly position that pays at $19.00/hour+ bonus opportunity.
Wages are received weekly, with the option to earn it sooner with Instant Pay!
Total Compensation View:
Medical Insurance: premium as low as $16.59 per week
Basic Life Insurance: $50,000
401k: up to 4% employer match
Bonuses/incentives: numerous opportunities.
A day in the life:
Own client disengagement intelligence by identifying, documenting, and categorizing root causes of reduced or lost utilization, and turning those insights into clear, actionable direction for the business
Identify, track, and report key retention drivers, risks, and utilization trends, ensuring leadership has clear visibility into what is driving client growth, stagnation, or loss
Lead proactive re-engagement efforts with inactive or at-risk clients, clearly diagnosing and documenting drivers of disengagement, and translating findings into targeted recovery strategies and internal action plans
Establish a consistent feedback loop with Sales, Operations, and Leadership to translate client-level insights into pricing strategy, service improvements, and demand generation initiatives
Drive revenue growth by applying effective consultative sales techniques and strategic account management practices
Build and sustain strong client relationships through responsive communication, proactive outreach, and trusted partnership
Ensure a high level of client satisfaction by addressing concerns with urgency and solution-oriented thinking
Research, develop, and implement retention and recruitment strategies that support business objectives
Here's what you need to be successful in this role:
Strong sales or account management skillset, with a proven ability to re-engage inactive clients and uncover root causes of disengagement
Tenacious, resilient, and curious worker who thrives in situations requiring problem-solving, ownership, and targeted outcomes
Strong communication and organizational skills
High level of customer service skills, including customer support and issue resolution experience
Proficiency in Microsoft Office and general business software tools
Familiarity with internet-based tools and systems
High School Diploma or equivalent
We think you'll love working for us. Here's why:
Benefits with YOU in mind – Our benefits begin the first of the month following your date of hire. Our benefits include:
Medical insurance with premiums as low as $16.59/week
Vision and dental plans
Short-term disability
Flexible spending account
Basic and Voluntary Life insurance
401k plan and 401k matching
Paid-time-off (PTO)
Holiday pay
Pet Insurance
Bonus! Your birthday is a paid day off
Reward and Recognition Opportunities – Our employees rock… we get it. That’s why we offer fun incentives, programs, and annual awards.
Health & Wellness – Being in the healthcare industry, health and wellness is important to us. That’s why we have a wellness committee to coordinate and encourage wellness activities, plus we offer ergonomic standing desks to all on-site employees, a 24/7 fitness center in our corporate office, and wellness reimbursement up to $20 per month!
Crushing Company Culture – We work hard, but we play hard, too! We keep our GrapeTree family connected with so many fun initiatives:
Social hours
Snack Attack Wednesdays
Volunteer and wellness opportunities
Various corporate events
Love where you work:
The workstation for this position is a cubicle setting where you will be able to closely interact and connect with your co-workers! You can expect multiple monitors, frequent phone usage, adequate lighting, a clean environment, and moderate noise levels.
About Us
Our Bragging Moment: For the eighth year in a row, GrapeTree was listed on Inc. 5000's List of Fastest-Growing Private Companies, coming in at #2445 in 2023!
Where You Can Find Us: 2501 Boji Bend Dr. Suite 100, Milford, Iowa 51351
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